Business Consultant

Sedgwick•Sugarcreek, PA

About The Position

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Business Consultant PRIMARY PURPOSE: To lead the business analysis efforts for managing and optimizing communication templates across the organization. This role combines business analysis expertise with technical proficiency in Java, ensuring templates are accurate, compliant and seamlessly integrated into communication systems.

Requirements

Bachelor's degree from an accredited college or university preferred.
Six (6) years of related experience or equivalent combination of education and experience required.
Strong attention to detail for formatting, alignment, and placeholder validation
Excellent oral and written communication, including presentation skills
Working knowledge of Java for template logic and integration
PC literate, including Microsoft Office products
Analytical and interpretive skills
Strong organizational skills
Good interpersonal skills
Excellent negotiation skills
Self-motivated
Ability and willingness to take initiative
Ability to work in a team environment
Ability to meet or exceed Service Expectations
Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Computer keyboarding, travel as required
Hearing, vision and talking

Nice To Haves

Experience in multi-line claims management processes and system requirements strongly preferred.

Responsibilities

Lead requirements management for communication projects, including planning and execution of requirements strategies.
Collaborate with project managers, requestors, operations, IT teams, and clients to ensure complete understanding of software requirements.
Review and validate requirements documentation prepared by team members for compliance with governance standards.
Produce detailed project documentation, including process diagrams, wireframes, mock-ups, and reports using standard templates.
Provide business-related IT knowledge during requirements gathering and analysis.
Update and maintain letter templates using Java-based template logic.
Ensure templates meet branding, compliance, and business requirements.
Prepare reports and coordinate with other departments for data accuracy.
Maintain and verify client parameters in the claims management system; research and resolve issues.
Communicate process and procedural changes to business units in response to regulatory updates.
Assist in delivering focused training sessions.
Validate template formatting, placeholders, and dynamic fields for accuracy.
Support testing and troubleshooting of communication templates in production environments .
Recommend improvements for template efficiency and user experience.
Performs other duties as assigned.
Supports the organization's quality program(s).
Travels as required.