Business Coach, Shared Services

United Way for Greater Austin•Austin, TX

5d•Hybrid

About The Position

United Way for Greater Austin brings our community together to break economic barriers and build opportunity for all. We break the cycle of economic hardships for families and individuals, striving to create a vibrant, thriving community. Recognizing the urgency of addressing economic challenges, we focus on increasing the availability of high-quality early care and education and access to pivotal resources to address financial barriers in Central Texas. Our united front includes dedicated donors, volunteers, corporate and civic partners, staff, and a connected network of neighbors. Together, we leverage data, community alliances, services, and public engagement to transform Central Texas, responding to urgent needs with lasting, impactful solutions. As a Business Coach, you will be essential in strengthening the Austin/Travis County child care system by implementing an innovative Shared Services Alliance. A shared services alliance aims to centralize and automate as many business processes as possible to support local childcare centers to increase profit, stabilize their business model, increase wages and benefits for staff, and spend more time working directly with children and families. In this role, you will work closely with the Shared Services Manager to support child care center program leaders to access and utilize the back-office administrative services offered by the new Alliance. These services will include marketing and enrollment management, staff recruiting and retention, child care management software implementation and training, budgeting, bookkeeping, payroll and benefits management, and financial reporting. As new childcare providers are onboarded to the Shared Services Alliance, you will be responsible for tracking progress to ensure a successful onboarding experience, ensuring providers have access to the business support they need when they need them, and that they are customized based on each providers’ existing knowledge and unique challenges.

Requirements

A Bachelor’s degree in business or early childhood education or a related field
A basic understanding of child care center operations, including marketing, finance, revenue management, information systems, and human resources
Highly organized and process-oriented
At least intermediate knowledge of Microsoft Office Suite, particularly Excel
Experience with learning new software tools
Comfortable with remote/virtual technology (Zoom, Teams)
Demonstrated experience in project management
Communicate positively, respectfully, and courteously in all verbal and written communication.
Demonstrates sensitivity to linguistic, cultural, social, economic, individual, and role differences in program design and implementation
Child care policy knowledge, such as knowledge of the licensing rules, Texas Rising Star, and child care subsidy system
Clear understanding of the business model of child care and tools for small business management
Ability to provide program services in a manner that reflects best practices in adult learning.
Ability to analyze data and track data to measure the impact

Nice To Haves

Bilingual (English/Spanish) preferred

Responsibilities

Coaching and Support: Provide business coaching and technical assistance to childcare program administrators, focusing on authentic relationships and meeting them at their current knowledge level while also simplifying complex business concepts and making them relatable, connecting existing knowledge to new skills, opportunities, and services.
Goal Setting and Action Planning: Advise and guide childcare providers in the fundamentals of small business management, leveraging personal expertise and business insights while also assisting them in setting and pursuing individual goals for growth, including financial planning and monitoring.
Resource Utilization: Provide assistance to childcare program administrators by helping them access and maximize the use of community and state resources, such as business coaching and digital literacy classes, while also offering hands-on support to providers during change management processes.
Data Collection and Analysis: Work with childcare program administrators to collect quantitative and qualitative data, inform program service prioritization and sequencing, and recommend services that align with participant needs based on program and community data analysis.
Collaboration and Outreach: Collaborate with contracted service providers and childcare program administrators to ensure a successful onboarding experience while also conducting ongoing outreach and education to recruit childcare providers for shared services participation.
Community Engagement: Participate in the Success By Six Coalitions and community groups/convenings to report on recruitment, implementation, goals, accomplishments, and setbacks while also exploring potential connections and collaboration opportunities with other United Way departments for maximum impact.
Continuous Improvement: Familiarize yourself with shared service models from other regions and bring best practices for consideration to local Shared Services, applying research to plan for the continuous quality improvement of the Shared Services Alliance in order to adapt to local needs and policy changes.
Outcome Evaluation: Work with the United Way Data and Evaluation Team to design and evaluate program outcomes, including data collection, analysis, monitoring, and reporting of performance outcomes.