San Antonio 14 Business Center - Business Center Representative - Part-Time

HEB•San Antonio, TX

10d

About The Position

H-E-B needs energetic and motivated Partners willing to work hard and have fun while providing superior customer service. No matter what background you bring, or where you are in your career, we welcome you to join our community where People come first. As a Business Center Representative, you'll provide superior customer service and perform accurate, efficient tasks related to Business Center services. Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company. Do you have a: HEART FOR PEOPLE... commitment to work hard to make sure People come first? HEAD FOR BUSINESS... understanding of how accurate records affect business success? PASSION FOR RESULTS... a drive for accuracy and efficiency?

Requirements

Minimum age 18 (mandatory)
High school diploma, or equivalent
Completion of Alcohol Seller's Training (AST)
Completion of Money Service Business (MSB) training
Strong customer service skills
PC skills, including Outlook (email) and Intranet navigation
Ability to remain composed in stressful situations
Able to work in a fast-paced and demanding environment, with attention to detail in precise tasks
Ability to work with Partners and customers and stay attentive to their needs / concerns
Work in a fast-paced, demanding environment that requires detailed, precision work
Constantly stand, reach at waist, grasp
Occasionally walk, reach overhead, reach at shoulders, reach at knees, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, pivot, twist, push / pull with arms, pinch, perform fine motor movements
Occasionally be exposed to loud noises
Demonstrate the ability to lift up to 42 lbs, and manage in excess of 50 lbs

Nice To Haves

experience as a Checker (preferred)
customer service and communication skills
ability to handle multiple, concurrent tasks; attention to detail (sometimes during stressful situations)

Responsibilities

Provides superior customer service with etiquette and a positive attitude
Answers phone calls appropriately; handles customer concerns and complaints
Researches discrepancies; assists with Customer inquiries
Uses knowledge and suggestive selling techniques to build department / Store sales
Facilitates all Business Center services
Applies knowledge of all requirements, policies, and procedures related to MSB and other financial services
Complies with H-E-B security / confidentiality guidelines
Conducts transactions on the H-E-B POS System
Handles large sums of cash; conducts, processes, reconciles transactions in compliance with policies and procedures
Applies understanding of H-E-B Refund Policy; processes returns; issues rain checks, as applicable
Applies understanding and urgency of recall processes