Business Applications Analyst II/S

MSU Internal Job Postings Details•East Lansing, MI

3d•Remote

About The Position

The Office o f the Registrar (RO) is seeking a thoughtful, service-oriented problem solver who believes systems should empower people, not frustrate them. The right candidate brings genuine curiosity to their work and takes time to understand a problem before rushing toward a solution. They are comfortable stepping in to complex processes, asking thoughtful questions, and working alongside others to make systems clearer and more effective. Just as importantly, they find real satisfaction in helping colleagues grow in confidence and capability, whether through training, troubleshooting, or building tools that make daily work easier. If you tend to lean in when you encounter a confusing process, taking time to understand what is happening before suggesting improvements, and if you enjoy making things clearer and more workable for others while supporting colleagues as they build confidence in the systems they use, this role could be a strong fit for you. As a Business Applications Analyst Supervisor, you will lead the functional and technical support of centralized software systems that serve the RO and campus partners. You will supervise and mentor Business Analysts, provide second-level system support, and serve as a bridge between business needs and technical solutions. This role blends systems thinking, project leadership, training, and customer support. You will analyze processes, identify opportunities fo r improvement, guide thoughtful change, and ensure users feel supported and confident in the systems they rely on. We value teamwork, innovation, excellence, respect, and service. We are committed to fostering an environment where people feel supported, challenged, and recognized, and where systems are built with equity and usability in mind. If you believe that good systems create better experiences and that the best solutions are built with people, not just for them, we encourage you to apply.

Requirements

Knowledge equivalent to that which normally would be acquired by completing a four-year college degree in business, management information systems, or related field;
Three to five years of related and progressively more responsible or expansive work experience in enterprise software and technology, including functional system design specification, testing, and implementation; or an equivalent combination of education and experience.

Nice To Haves

Experience analyzing and improving complex business processes, with the ability to translate between technical and functional perspectives
Strong problem-solving skills grounded in thoughtful assessment, collaboration, and sound judgment
Experience providing advanced system support and troubleshooting within enterprise systems such as Campus Solutions;
Demonstrated ability to lead meetings, manage projects, and balance multiple priorities effectively
A genuine commitment to training, mentoring, and empowering others through clear and respectful communication
Familiarity with structured ticketing or project management tools such as TDX or Jira

Responsibilities

Strengthen Processes and Systems Conduct comprehensive analysis of existing processes; identify pain points, risks, and opportunities for improvement
Translate business needs into clear functional requirements
Recommend and implement streamlined solutions that increase efficiency and effectiveness
Configure systems and coordinate testing, including functional, integration, comparison, and security testing
Review system release notes and asses s impacts to business operations
Facilitate biweekly stakeholder meetings, manage agendas, and document key decisions
Develop project plans, manage timelines, assess risk, and provide clear status updates
Coordinate integrations with internal partners and external vendors
Manage issue tracking through TDX and Jira, ensuring thoughtful resolution and follow through
Train, Support, and Empower Provide second-level support to users through individual consultation, workshops, and group sessions
Develop clear, accessible training materials and documentation
Establish channels for feedback and continuous improvement
Mentor and support Business Analysts to build confidence, technical skill, and professional growth; Serve as a Strategic Thought Partner
Evaluate emerging business needs and develop informed business cases
Assess technology enhancements and integration opportunities
Ensure alignment between system functionality and organizational priorities