Business Application Support Specialist - Limited Service

State of Vermont•Colchester, VT

2d•Hybrid

About The Position

The Vermont Department of Health Laboratory is looking for a highly motivated person to join our Information Systems support team to help with the technical support for our Laboratory Information Management System (LIMS) and the Lab Web Portal (LWP). Major job duties: Troubleshoot user issues, determine appropriate action for resolution and follow-through. Identify and provide training for LIMS and LWP users as needed. Assist in gathering and documenting requirements for new system functionality. Assist with user acceptance testing. Configure and/or run LIMS queries to respond to laboratory test data requests from laboratory or departmental staff, and other partners. Job duties involve collaboration with Lab and VDH IT staff and contractors, as well as state and federal partners. Candidate must: Have comprehensive analytical and troubleshooting skills Be able to balance competing demands, urgent matters, and confidential material in a professional manner Have a strong customer service focus Be proficient in basic MS Office applications The ideal candidate will have the ability to: Use critical thinking to identify, analyze, and resolve problems Work under pressure with a high degree of independence and keen attention to detail Communicate effectively, both orally and in writing Communicate ideas in both technical and user-friendly language Establish and maintain positive, and effective working relationships Adapt and be flexible Plan and coordinate work assignments Prioritize and execute tasks in an agile, rapidly changing environment Work is performed under the general direction of the Public Health Laboratory Information Systems Coordinator and is fully in-person during training with a potential for teleworking 1-2 days per week after training has been completed.This position, Business Application Support Specialist - Limited Service (Job Requisition #54146), is open to all State employees and external applicants. It is a Limited Service position, which is non-tenured and authorized for a specific period of time. Limited Service positions are established for specially funded projects or programs. If you would like more information about the duration of this position or other details, please contact Sherry French at [email protected] note that multiple positions in the same work location may be filled from this job posting.Resumes will not be accepted via e-mail. You must apply online to be considered.Duties are performed largely in a standard office setting. Private means of transportation should be available for required travel. The role involves intensive interaction with departmental staff to include officials who may advocate strongly for their programs. Must be able to communicate and interact directly with employees at varying degrees of system skill sets as well as varying levels of authority. Conflicting priorities and operational problems may be anticipated; competing priorities and tight deadlines are a frequent occurrence.

Requirements

Have comprehensive analytical and troubleshooting skills
Be able to balance competing demands, urgent matters, and confidential material in a professional manner
Have a strong customer service focus
Be proficient in basic MS Office applications
Bachelor's degree AND two (2) years technical level experience working in a business environment using an enterprise application system.
Associates degree in business or computer science AND four (4) years experience at a technical level working in a business environment using an enterprise application system.
Six (6) years experience at a technical level working in a business environment using an enterprise application system.

Nice To Haves

Use critical thinking to identify, analyze, and resolve problems
Work under pressure with a high degree of independence and keen attention to detail
Communicate effectively, both orally and in writing
Communicate ideas in both technical and user-friendly language
Establish and maintain positive, and effective working relationships
Adapt and be flexible
Plan and coordinate work assignments
Prioritize and execute tasks in an agile, rapidly changing environment
Preference will be given to candidates with knowledge of laboratory processes and health data systems experience.

Responsibilities

Troubleshoot user issues, determine appropriate action for resolution and follow-through.
Identify and provide training for LIMS and LWP users as needed.
Assist in gathering and documenting requirements for new system functionality.
Assist with user acceptance testing.
Configure and/or run LIMS queries to respond to laboratory test data requests from laboratory or departmental staff, and other partners.

Benefits

80% State paid medical premium and a dental plan at no cost for employees and their families
Work/Life balance: 11 paid holidays each year and a generous leave plan
State Paid Family and Medical Leave Insurance (FMLI)
Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
Tuition Reimbursement
Flexible spending healthcare and childcare reimbursement accounts
Low cost group life insurance
Incentive-based Wellness Program
Qualified Employer for Public Service Student Loan Forgiveness Program

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