Business Application Support Intern
About The Position
At IAT Insurance Group (IAT), interns are valued members of our organization. Our internship program aims to provide meaningful, thought-provoking work to each candidate that joins the team. Our internship program matches qualified students with the opportunity to participate in real world situations, obtain industry knowledge, receive on-the-job training, and gain career enhancing technical skills that will foster professional growth. Furthermore, our internships are designed to provide each participant the opportunity to network with subject matter experts within the industry as you work to build your professional skills. At IAT, we believe that our diverse backgrounds, life experiences and perspectives help us make better decisions and ultimately be more successful. That's why we're making an active effort to not only recognize the importance of diversity and inclusion for our growth, but to also root a culture that encourages and embraces unique perspectives. We believe that when employees feel comfortable enough to come to work and express themselves, innovation, and productivity flourish. The bottom line is, we want all employees at IAT to feel like they belong. Job Description IAT has an opening for a Business Application Support Intern in our Naperville, Illinois, Rolling Meadows, IL or Milwaukee, Wisconsin location for the summer of 2026. The anticipated start date for this internship is May 26th, 2026. Please note, IAT works on a hybrid schedule, working from the office Monday through Wednesday with the option of working remotely Thursday and Friday. During the Internship, this role will be attached to a Tier 1 Support team for IAT’s cloud-based enterprise platform that includes a full suite implementation of Duck Creek Policy, Billing, Claims, with a third-party integration to a document management provider, Hyland OnBase as well as another cloud-based Claims system and Snapsheet.
Requirements
- Rising sophomore, junior, or senior.
- Ability to work out of IAT’s Naperville, Illinois office without any housing assistance or relocation assistance from IAT.
- Ability to quickly learn IAT systems.
- Problem Solver.
- Strong Communication skills both with Technical and non-technical resources.
- Willingness to learn.
- Ability to work independently.
- Must be authorized to work in the United States without visa sponsorship by employer, now or in the future.
Nice To Haves
- Major, minor, or concentration in business related or technical degree.
- Proficiency with Microsoft office and VISIO.
- Past roles in Customer Support.
Responsibilities
- Support various business units utilizing our Enterprise systems.
- Assist with preparation for training materials and job aid updates.
- Research resolutions and assist BAS analysts.
- Assist with monthly system Release Notes preparation.
- Be involved with and possibly responsible for various projects for the support teams.
- Troubleshoot various system issues as part of the Service Desk team.
- Perform other duties as needed.
Benefits
- 26 PTO Days (Entry Level) + 12 Company Holidays = 38 Paid Days Off
- 7% 401(k) Company Match and additional Profit Sharing
- Hybrid work environment
- Numerous training and development opportunities to assist you in furthering your career
- Healthcare and Wellness Programs
- Opportunity to earn performance-based bonuses
- College Loan Assistance Support Plan
- Educational Assistance Program
- Mentorship Program
- Dress for Your Day Policy
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What This Job Offers
Career Level
Intern
Education Level
No Education Listed
