Business Application Analyst

Frontier Behavioral Health•Spokane, WA

4d•$33 - $41

About The Position

Frontier Behavioral Health’s presence in Spokane is more than 100 years strong, allowing our non-profit organization to understand the varied needs of our clients and the larger community. Our programs are designed to provide evidence-based treatment to adults, youth and seniors who are dealing with a wide range of behavioral health issues. As a Trauma-Informed Care Organization, we firmly believe in recovery and that our clients can lead fulfilling and meaningful lives, and we consider it an honor and a privilege to assist them in their journey. If you want to have a positive impact in the lives of others come join us! WHY CHOOSE FRONTIER BEHAVIORAL HEALTH? At Frontier Behavioral Health, we value our employees and recognize the importance of EVERY employee’s contribution to our mission. Our behavioral health services make a positive difference in the lives of those we serve and contribute to the health, safety, and quality of life for everyone in Spokane County. At FBH we have a variety of client services, including outpatient, inpatient, community outreach, crisis services, partnerships with schools, law enforcement and more. Our evidence-based, culturally appropriate, trauma informed behavioral health services address the diverse needs of those we serve. This position is responsible for the support, configuration, and maintenance of the FBH business applications. Responsible for support and troubleshooting of end-user requests in a timely manner. In addition, the functions of this position include, internal computer application training, documenting processes and procedures, assisting with compiling, transmission, and error correction of the information transmitted to the Spokane County Regional Support Network Information System (SCR-BHASO IS), assisting the Data Analysts with implementation, maintenance, documentation of FBH’s systems, producing and reviewing Reports as needed, and assisting the Technical side of the Helpdesk when necessary.

Requirements

Three or more years’ experience supporting computer applications including Microsoft Office Suite products, technical writing experience.

Nice To Haves

Relevant Associate’s degree such as but not limited to, Health Information Technology, Data Analytics, or Information Technology, or five years’ experience in relevant IT fields.
IT support, including working knowledge of Microsoft Office Suite products, intermediate knowledge of SQL, and strong customer service skills is preferred.
Certifications in knowledge-based areas

Responsibilities

Assists the Data and Applications Manager, and Chief Information Officer, as needed.
Serve as a backup to the Sr. Data Analyst and/or other System Administrators in the related support capacities.
Assists with the internal Technical Training needs of the agency, as needed.
Assists in the areas of Application Support.
Assists with initiative-based reporting, such as the Prescriber Productivity, and Director Productivity Reports.
Participates in discovery, analysis, and data migration and conversion for new systems.
Meet critical deadlines for data conversion and system implementations, both upgrades and new systems.
Ensure the accuracy of data conversions, data pulls, stored procedures, and other database-related functions.
Manage system security for HRMS, Document Management, and other business systems as needed
Act as primary escalation liaison with vendor support as needed.
Process system support tickets and troubleshoot discrepancies internally and with external vendors as needed.
Assists in report and/or form building and testing.
Participates in in-house training with content experts, as well as outside study of SQL- related tasks.
Fulfill high volume of reporting and integration requests and handle the needed maintenance of the existing reports.
Working with complex and highly integrated systems, e.g. the EHR, HRMS, and Document Management systems.
Provide backend system support and supporting the end users, as well as working on system configurations, testing, and triaging calls in support of all FBH applications, including legacy systems
Participates in On Call and/or after-hours support rotation as required.
Resolves issues in a timely manner during regular scheduled hours and after hours, as needed.
Effectively communicates relevant IT-related information to superiors.
Achieves excellence in all areas of business.
Champions change and effectively manage the implementation of new ideas.
Reinforces team approach throughout practice both on FBH projects and external initiatives.
Supports and solicits input from team members at all levels within the organization.
Communicates effectively with FBH staff to identify needs and evaluate alternative business solutions and strategies.
Continually defines ways to increase internal and external customer satisfaction and deepen customer relationships ensuring a positive experience with FBH IS.
Lends expertise to internal teams and task forces.
Ensures compliance with standard FBH policies and procedures.
Assists in Disaster Recovery planning and backup routines.
Other duties as assigned.

Benefits

Paid Time Off – Employees accrue up to 26 days of PTO in the first year of employment! Plus 9 Paid Federal Holidays!
Sick Leave – Extended Sick Leave and Paid Sick and Safe Time.
Some positions qualify for a Compressed Workweek option resulting in up to additional 26 days off per year.
Medical, Dental and Vision
Retirement – We offer an impressive 403b plan including standard 3% employer contribution plus an additional 3% employer match.
Flexible Spending Accounts
Life Insurance – Company paid coverage that starts the first of the month following 6 months from your date of hire.
Signing Bonus!
No-cost licensure supervision for those pursuing clinical licensure.
Federal and State Loan Forgiveness Program for qualifying Programs.
Reimbursement of License/Certification application fee that is required for the position.
Free Employee Assistance Program
Staff Discounts at various FBH partners throughout Spokane!