Business Application Administrator

Baird Holm LLP•Omaha, NE

4d•Hybrid

About The Position

Baird Holm is seeking a Business Application Administrator to join our highly skilled IS team! This role is the primary technical owner of the firm's core business applications, with a strong emphasis on enterprise financial systems and is responsible for advanced troubleshooting, workflow analysis, database-level support, and ongoing optimization of business‑critical applications used by attorneys, billing, and administrative teams. This position requires deep technical capability, strong SQL skills, and the ability to independently manage, maintain, and improve complex enterprise applications. The Business Application Administrator is expected to act as a trusted partner to the Billing team, IT peers, and attorneys, providing clear communication, proactive status updates, and disciplined task management. This position may be performed onsite or remotely. Remote employees must be available for onsite travel on a periodic basis to support business operations, collaboration, and project needs. Bring us your expertise and in turn, we can offer a complex role with variety and challenge, a comprehensive benefits package, 401k and profit sharing, mental wellness benefits and flexibility for work/life balance. As the oldest and largest locally based law firms in Omaha, Nebraska, Baird Holm LLP is annually recognized as one of the preeminent law firms in the region. Our people are the defining factor that sets our firm apart from others. We believe that collaboration, diversity, and passion for the law bring our clients world-class solutions to real-world challenges. Since 1873, Baird Holm has constantly evolved to meet the changing needs of our clients - we represent leading and emerging companies, and take pride in offering a diverse, collaborative team of attorneys, paralegals and legal assistants who are committed to professional excellence in a collegial environment. Baird Holm's commitment to attracting, retaining, and promoting a diverse work force is not only integral to the legal work of the Firm, but also to serving the interests of a wide-ranging client base.

Requirements

Bachelor's degree in computer science, Information Systems, or a related technical field.
Minimum of 4 years of hands-on experience managing and supporting enterprise business applications.
Demonstrated experience acting as the primary technical owner of one or more mission‑critical systems.
Strong experience with Microsoft SQL, including writing complex queries for troubleshooting, reporting, and controlled bulk updates.
Experience supporting enterprise financial systems, professional billing systems, or similar transactional platforms.
Experience with workflow-driven applications and business process automation.
Advanced analytical and troubleshooting skills.
Strong SQL and data analysis capability.
Excellent time management, organization, and follow-through.
Ability to work independently and make sound technical decisions.
Clear, professional written and verbal communication skills.
Strong customer service mindset with the ability to communicate technical concepts to non-technical users.

Nice To Haves

Direct experience with Aderant, iManage, or similar legal-industry platforms is strongly preferred but not required. Candidates with equivalent enterprise application experience and the ability to quickly learn new systems are encouraged to apply.
Experience in a law firm or professional services environment.
Familiarity with document management systems or large-scale enterprise applications.
Working knowledge of cloud-based systems and modern application architecture.
Experience collaborating with finance, billing, or accounting teams.
Exposure to change management or IT service management practices.

Responsibilities

Serve as the technical owner for the firm's primary business applications, including enterprise financial and billing systems, as well as other core business platforms such as document management systems, CRM solutions, and related legal enterprise applications.
Independently troubleshoot complex application, workflow, and data issues across development, test, and production environments.
Diagnose and resolve workflow logic issues, integration failures, and data inconsistencies.
Perform advanced database-level analysis, including writing and executing Microsoft SQL queries to investigate issues and perform approved bulk updates.
Monitor application health, scheduled jobs, and background processes to ensure reliability and data integrity.
Support billing, accounting, and finance teams with application-related financial processes, reporting issues, and data corrections.
Assist with client intake, pre-bill, billing, and financial workflows, ensuring accuracy and operational continuity.
Partner with business stakeholders to understand workflows and recommend system or process improvements.
Ensure business applications are configured and maintained in accordance with firm security standards and client security requirements.
Manage and review authentication methods, roles, permissions, and group-based access controls.
Ensure least‑privilege access principles are applied across all supported applications.
Maintain awareness of data security, confidentiality, and regulatory considerations relevant to legal and financial systems.
Plan, test, and coordinate application upgrades, patches, enhancements, and configuration changes.
Collaborate with vendors, consultants, and internal teams during upgrades or issue resolution.
Evaluate new application features or tools and make recommendations based on technical and business impact.
Provide clear, proactive status updates to stakeholders on incidents, enhancements, and ongoing work.
Effectively prioritize and manage multiple concurrent tasks with minimal oversight.
Create and maintain technical documentation, workflows, and support procedures.
Participate in training or knowledge-sharing efforts as needed