Business and Operations Analyst

Sema Technologies • Baltimore, MD

2d • Remote

About The Position

Sema is a software company that bridges the gap between technical and non-technical audiences to help deliver excellent software while respecting the craft of coding. Their first product, a Comprehensive Codebase Scans service, has analyzed over 1600 companies worth over $1.6 trillion, establishing them as a trusted standard for technical due diligence among major private equity firms and global consultancies. Sema is currently developing its next-generation product, an AI-native product roadmap agent, which is a SaaS platform designed to understand code and Jira to keep product roadmaps on track. The company is seeking a trustworthy and detail-oriented Business and Operations Analyst to support the operations of its Comprehensive Code Scans business. This entry-level, remote role requires integrity, strong attention to detail, effective collaboration, and technical acumen, offering exposure to M&A and technical due diligence work. Some travel for training and team offsites will be required.

Requirements

• Integrity: always acts with exceptional integrity; trust and discretion are of the utmost importance due to the confidential and sensitive nature of the work
• Accountability: Takes ownership of mistakes and is willing to identify and share the root causes of failures
• Fast and responsive learner: able to get up to speed quickly and make adjustments based on feedback
• Self-sufficiency: able to work independently with little hands on direction at times; able to troubleshoot and solve problems before asking for assistance
• Attention to detail: Catches typos, incorrect parameters, mismatched numbers to ensure consistently high-quality deliverables
• Systematic thinking: able to follow and understand complex systems and multi-step procedures
• 0-2 years in technical operations, QA, or process-driven technical roles
• Basic database query experience
• Strong proficiency with Microsoft Excel
• Experience with file systems and structured directory management

Responsibilities

• Execute standardized multi-stage and multi-system workflows following detailed procedural documentation
• Manage multiple concurrent projects at different stages
• Proactively review outputs and deliverables to identify quality issues like errors and data inconsistencies
• Identify and resolve process errors and timeouts to keep system processes on track
• Maintain error logs with resolutions for future reference
• Proactively coordinate with team members to ensure continuity and visibility of work
• Updates stakeholders promptly regarding project status and issues
• Create and update documentation and resources

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees