Business Analyst

Forum Credit Union•Fishers, IN

3d•Onsite

About The Position

Join Our Team as a Business Analyst! FORUM Credit Union will not sponsor employment authorization for this position. This position is primarily onsite at our Fishers, IN headquarters. Must be willing to work in office. Join our dynamic team as a Business Analyst , where you'll drive transformative process improvements across Technology Operations and partner business units. Your role involves discovering, designing, and delivering cutting-edge automations and AI-assisted solutions. You'll translate operational challenges into secure and supportable solutions using tools like Power Automate, Blue Prism, and Copilot Studio, while expertly integrating APIs (REST/JSON, OAuth2, webhooks). Your contributions will lead to measurable business outcomes, including reduced cycle times, enhanced quality, and increased adoption. If you're passionate about innovation and technology, this role is your opportunity to make a significant impact.

Requirements

A four-year college degree or completion of a specialized course of study at a business or trade school or completion of a specialized and extensive in-house training program
Three to five years of similar or related experience
Comfortable with SQL, REST APIs, AI models, and multiple automation tools
Strong knowledge of scripting languages (Powershell, Python, etc.)

Responsibilities

Partner with process owners to map workflows, capturing requirements, success metrics, and constraints like compliance and risk.
Design and implement end-to-end automations using low-code platforms, AI, and scripting.
Coordinate User Acceptance Testing (UAT) and change control for developed solutions.
Develop automation workflows integrating with API endpoints on internal and third-party SaaS platforms.
Build scripts or flows for API data authentication, transformation, and storage.
Implement exception handling, logging, and error notifications in flows and scripts.
Write Python and PowerShell scripts to automate tasks, manage datasets, and connect to APIs.
Ensure solutions meet security, privacy, and audit requirements, and validate AI outputs for accuracy and responsible use.