Business Analyst

AmeriLife•Lehi, UT

19h•Hybrid

About The Position

We are seeking a curious, detail-oriented Business Analyst or Technical Support Associate to join our team. This is an entry-level role ideal for someone who enjoys troubleshooting, asking thoughtful questions, and learning how business systems and technology work together. In this position, you will serve as the first line of support for inbound questions received through our support email, assisting agents with issues related to our CRM platform (GoHighLevel / GHL), website, and sales platform. Over time, you will also gain exposure to the analytical and technical aspects of our systems, including dashboarding and large datasets. This role is designed as a growth opportunity, with clear paths into CRM operations, analytics, or more technical platform/software roles. All platform- and support-specific knowledge will be learned on the job. Success in this role is driven by curiosity, strong problem-solving skills, and attention to detail.

Requirements

Strong curiosity and a natural problem-solving mindset
Ability to think logically and methodically when troubleshooting issues
Comfort working with technical systems, data, or software platforms
Excellent attention to detail, especially when working with data
Clear written communication skills
Willingness to learn new tools, systems, and technologies

Nice To Haves

Experience with GoHighLevel (GHL) CRM
Prior exposure to CRM platforms, SaaS tools, or technical support roles
Experience with or knowledge of SQL, particularly PostgreSQL
Familiarity with AWS services, including AWS Lambda
Experience working with n8n or similar workflow automation tools
Familiarity with or interest in: Grafana and/or Power BI, Node.js, Python
Educational background in business analysis, IT, computer science, or a related field

Responsibilities

Monitor and respond to inbound support emails from agents
Troubleshoot and resolve issues related to: GoHighLevel (GHL) CRM workflows, automations, and data, Website behavior and integrations, Sales and lead management platforms
Clearly document issues, root causes, and resolutions
Identify recurring issues and suggest process or system improvements
Escalate complex or system-level issues to technical or product teams as needed
Communicate clearly and professionally with internal users
Assist in analyzing system behavior, performance, and data accuracy
Support dashboarding and monitoring efforts using Grafana and Power BI
Work with large commission and financial datasets, where accuracy and attention to detail are paramount
Help validate data, investigate discrepancies, and ensure reporting integrity
Collaborate with technical team members to understand platform workflows and system architecture
Learn and gradually contribute to tools and technologies such as: Monitoring and visualization tools (Grafana, Power BI) Cloud environments (AWS) Databases and querying (SQL / PostgreSQL) Serverless and automation tools (AWS Lambda) Workflow automation platforms (n8n or similar tools) Internal tools and scripts (Node.js, Python)