Business Analyst

Maricopa County • Phoenix, AZ

1d • $60,000 - $105,000 • Hybrid

About The Position

The Business Analyst position entails working directly with customers in understanding their business processes, gathering their business requirements, conducting analysis for requested changes or project requirements, documenting, diagramming, and presenting to various stakeholder groups, and facilitating buy-in and consensus.

Requirements

• One year of professional experience performing business analysis, including experience serving as a liaison between business users, stakeholders, or operational partners and an IT or technical organization
• Bachelor’s degree in Information Technology, Computer Science, Public Administration, Business Administration, or a related field
• Job-related experience may substitute for minimum qualifications on a year-for-year basis

Nice To Haves

• Experience working with technology solutions
• Experience working on concurrent projects
• Strong experience in eliciting, detailing, documenting, and validating requirements
• Experience with process improvement, workflow, benchmarking, and/or evaluation of business processes
• Advanced proficiency with MS Visio and MS Project
• Experience working with local or state government
• Project Management Institute Professional Business Analysis (PMI-PBA) certification
• Experience utilizing the Agile project management methodology

Responsibilities

• Develop and promote good business relationships; prioritize work, and coordinate activities with internal customers and IT colleagues, acting as an advisor to business partners, shaping strategy to ensure successful requirements are gathered, and ensuring customers are aware of IT service offerings
• Gather high-level business requirements and defines scope during initial discovery by conducting meetings/interviews and facilitating large group/cross-functional sessions with partners, translating high-level business needs
• Define project scope and intended ROI, including resource requirements, constraints, benefits, and risk (business process- and technology-based), to analyze the feasibility of and develop requirements for new systems or enhancements to existing systems to ensure the system design fits the needs of the users
• Conduct research and analysis for recommendations for best practices, products, and standards to improve major business processes. Provide consulting support on a broad range of information technology matters and issues to enterprise customers to maximize technology investments
• Build business cases and identify programs to measure benefits, particularly productivity-related, to ensure value is being added consistent with enterprise productivity goals, and establish initial vendor relationships and maintain a forward-looking view of vendor direction
• Measure the effectiveness of information technology initiatives and assist executive management in monitoring and evaluating information technology performance
• Participate in the development of business strategic planning and IT strategic planning to assess brand-new applications of computer and communication technology to determine potential value for the enterprise
• Gather and promote business projects and values to the IT leaders and justice partners, and other stakeholders
• Communicate business needs with the appropriate IT solution center to gain alignment between business needs and technical capabilities

Benefits

• Tuition reimbursement
• Exceptional work-life balance with a hybrid work schedule option
• Opportunities for growth and development within Maricopa County
• Low-cost, high-value healthcare for you and your qualifying dependents
• Child care benefits, including access to our on-site center, Maricopa County Kids Club, dedicated to serving Maricopa County families
• Paid vacation, sick time, and parental leave
• Extensive wellness program, including an incentive
• Enrollment in the Arizona State Retirement System, a defined retirement benefit requiring a 12% monthly contribution rate that includes a 100% employer match on Day 1

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level