Business Analyst

CULTURAL EXPERIENCES ABROAD LLC • Phoenix, AZ

13d • $80,000

About The Position

As the Business Analyst, you’ll support and enhance CEA CAPA’s systems and contributes to ongoing efforts to unify and modernize our technology landscape. This role requires strong analytical skills, collaboration with international and domestic teams, and the ability to operate both independently and as part of a cross‑functional team.

Requirements

• 1+ years of experience as a Business Analyst or in a similar SaaS‑focused role.
• 3+ years of Salesforce experience.
• Strong communication skills.
• Familiarity with agile methodologies and tools.
• Experience in business and/or technical writing.
• Ability to prioritize independently.
• High attention to detail.

Nice To Haves

• Experience in higher education or international education.
• Bachelor’s degree in business or related field.

Responsibilities

• Partner with end users to understand, document, and clarify needs for break‑fix requests and system enhancements.
• Translate business requirements into clear, actionable functional specifications for development teams.
• Create and maintain documentation, including data dictionaries, data models, and training materials.
• Validate functionality and user experience before and after system releases.
• Maintain working knowledge of key SaaS platforms and assist with ongoing administration.
• Collaborate with stakeholders to identify opportunities for system optimization.

Benefits

• Wellness & Snacks (In-Office): Fresh Fruit Wednesdays, coffee bar, wellness room, and ergonomic workspaces.
• Time Off & Giving Back: 12 paid holidays, generous PTO, and up to 8 hours paid volunteer time—because balance matters.
• Support for Your Whole Life: Comprehensive health, dental, and vision coverage, benefits for domestic partners, paid parental leave, and compassionate time off for life events—because caring for your loved ones matters.
• Fun & Community: We encourage team connection and celebration, from office events to informal get-togethers and virtual hangouts—exact activities vary by team.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level