Business Analyst - Information Technology - Full time

Aspen Valley Health•Aspen, CO

3d•$90,000 - $144,000

About The Position

The Business Analyst for Service Delivery plays a critical role in supporting AVH's managed service offerings. This role serves as a key partner for Customer Success Managers and operational leaders by delivering data-driven insights, supporting financial operations and ensuring accurate tracking of service performance. By blending analytics, financial coordination, and operational support, the Analyst will ensure the service delivery model is efficient, transparent, and scalable across all partner organizations.

Requirements

Ability to concentrate and show attention to detail.
Ability to communicate effectively in English.
Ability to learn, recall, and implement established policies and procedures.
Ability to interact with customers of all ages and adapt to language and learning barriers and technology challenges.
Ability to work independently and meet objectives despite constraints.
Ability to work collaboratively within a team.
Ability to use technology and software to meet objectives.
Ability to perform expected duties during an emergency.

Responsibilities

Develop and maintain dashboards and reports to monitor service performance, trends, and key metrics.
Translate data into actionable insights to support customer success and operational improvement.
Prepare executive-level reporting with performance summaries, trends, and recommendations.
Support standardized reporting and analytics across customers and partners.
Collaborate cross-functionally to monitor performance, identify risks, and drive optimization.
Track and report on SLAs, KPIs, and overall service delivery effectiveness.
Support customer onboarding, metrics, and ongoing performance tracking.
Manage invoicing, accounts receivable coordination, and support financial operations and analysis.
Assist with procurement and cost, margin, and pricing evaluations.
Track software licensing and maintain contract documentation, renewals, and compliance.
Identify and implement improvements to reporting, billing, and operational workflows.
Develop scalable tools, templates, and processes while partnering across teams for alignment.
Independently manage priorities, meet deadlines, and support leadership initiatives.

Benefits

Continuing education, professional development, and tuition assistance.
Healthcare as low as $46 per month, plus an additional 50% off of all AVH services for you AND your family!
All preventative services covered at 100%, zero copay.
Virtual and robust mental health resources available.
Earn up to 22 days PTO within your first year.
Rollover what you don’t use.
Bereavement Leave that covers miscarriages, extended family, and pets.
Robust Paid Medical and Family Leave. Weeks 1-6 are paid at 100% for parental or personal illness/injury.
You will be automatically enrolled into the 457b plan at 6% to kick start your retirement savings. In addition, AVH matches 50% of your 457b contributions up to a max of 3% of earnings each pay period into our 401a plan.
In lieu of Social Security, AVH contributes 7.5% of your annual salary each year to the Cash Balance Pension Plan. This means you are no longer paying social security taxes out of your paycheck! (Your take home will be much higher!)
Housing assistance - We provide resources to establish roots in the Roaring Fork Valley.
Employee referral bonuses.
Discounted ski passes!
Transportation discounts and carpool incentives.