Business Analyst

CVS Health

11d

About The Position

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Position Summary The Business Analyst acts as a liaison between business units for the development and implementation of new products, capabilities, and enhancements. This person evaluates new applications and identifies systems requirements. They will also gather and evaluate evolving business requirements, as well as recommend appropriate systems alternatives and/or enhancements to current systems. The Business Analyst prepares communications and makes presentations on system enhancements and/or alternatives.

Requirements

• 3–5 years of practical business analyst experience in a healthcare environment, including managing up-and-down within a matrixed organization, as well as communicating with executive-level colleagues.
• Ability to travel up to 15% of the time within the continental United States.
• High school diploma or GED.

Nice To Haves

• Business Analyst certification (e.g., CBAP [Certified Business Analysis Professional], PMI-PBA [Project Management Institute - Professional in Business Analysis], etc.) or evidence of continuous education in business analysis.
• Previous experience working within a health plan or payer organization.
• Familiarity with mental well-being, autism care, or EAP (Employee Assistance program)/BH (Behavioral Health) benefits.
• Strong organizational and time management skills.
• Excellent relationship building skills.
• Strong communication skills (both written & verbal), with keen ability to translate complex concepts into simplified ideas.
• Bachelor’s degree or specialized training.

Responsibilities

• Requirements Gathering & Documentation Elicit, analyze, and document business, functional, and non-functional requirements to ensure clarity and alignment with project goals.
• Current State Analysis & Process Improvement Conduct assessments of existing processes, identify gaps, and recommend innovative solutions to improve efficiency and align with business strategies.
• Stakeholder Collaboration Act as a liaison between business units, technical teams, and other stakeholders to ensure requirements are understood and implemented correctly.
• Support Project Lifecycle Assist in planning, coordination, and execution of projects, including tracking milestones, managing risks, and ensuring deliverables meet business objectives.
• Data Analysis & Reporting Compile and analyze data to identify trends, support decision-making, and validate solutions. This often includes using tools like Excel, Power BI, and SharePoint.
• Quality Assurance & Testing Support Participate in testing activities to validate that solutions meet documented requirements and business need

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees