Business Analyst

Farm Credit Services of America•Columbia, SC

7d•Hybrid

About The Position

Business Analyst (Hybrid - Columbia, SC) The Business Analyst participates in or consults with project teams across the enterprise, supporting the full lifecycle of the bank's services on the ServiceNow platform. The Analyst translates high-level business requirements into detailed functional specifications. The role collaborates with the ServiceNow Team, creating project artifacts with use cases, user stories, activity diagrams, conceptual data models, and user interface prototyping. The Analyst develops the product testing and quality strategy, assists developers throughout the project to promote a better understanding of platform best practices, enforces standards, prevents and resolves defects. What you'll do Collaborates with the project team to ensure that the team defines, builds, and produces features and solutions that meet or exceed what the Product Owner and customer are expecting. Assists Product Owner in refinement of the product backlog. Ensures Product/Project owners are updated and aware of all activities on the ServiceNow platform in their purview. Develops functional specifications, considering client needs, the user experience, and platform and project constraints. Acts as a liaison between the IT development group and the Product Owner to facilitate understanding and continuously refine specifications. Ensures that acceptance criteria are clear to avoid re-work. Works with the product team to assist in creating the product test/quality strategy. Ensures adequate test coverage, designs test scenarios, and assists the product team in creating Automated Test cases. Participates in defect triaging and project estimation sessions. Works closely with the Product Owner, the Business, and developers, to promotes understanding of requirements, identify quality issues early in the process, and prevents the re-work. Designs, develops, and/or updates business recovery documentation, user procedures, and online help for Association users, bank users, and Customer Support for applications. Creates and maintains the Knowledge Management Portal for assigned projects. Leads development and implementation of training and evaluations. Provides 2nd-level technical system support, expertise, and issue resolution for Bank systems. Acting as a subject matter expert, interfaces with the customer to resolve complex issues to promote customer satisfaction.

Requirements

Bachelor’s degree in a related field or equivalent work experience.
3 – 4 years of experience with IT systems implementations and software testing.
Must obtain ServiceNow CSA within 6 months after hire
Working knowledge of project management techniques, with Agile methodology preferred.
Strong communication skills, both oral and written.
Ability to say no when appropriate.
Ability to establish priorities and organize assignments, and to work effectively within timelines and under general supervision.
Experience with software testing and QA concepts.

Responsibilities

Collaborates with the project team to ensure that the team defines, builds, and produces features and solutions that meet or exceed what the Product Owner and customer are expecting.
Assists Product Owner in refinement of the product backlog.
Ensures Product/Project owners are updated and aware of all activities on the ServiceNow platform in their purview.
Develops functional specifications, considering client needs, the user experience, and platform and project constraints.
Acts as a liaison between the IT development group and the Product Owner to facilitate understanding and continuously refine specifications.
Ensures that acceptance criteria are clear to avoid re-work.
Works with the product team to assist in creating the product test/quality strategy.
Ensures adequate test coverage, designs test scenarios, and assists the product team in creating Automated Test cases.
Participates in defect triaging and project estimation sessions.
Works closely with the Product Owner, the Business, and developers, to promotes understanding of requirements, identify quality issues early in the process, and prevents the re-work.
Designs, develops, and/or updates business recovery documentation, user procedures, and online help for Association users, bank users, and Customer Support for applications.
Creates and maintains the Knowledge Management Portal for assigned projects.
Leads development and implementation of training and evaluations.
Provides 2nd-level technical system support, expertise, and issue resolution for Bank systems.
Acting as a subject matter expert, interfaces with the customer to resolve complex issues to promote customer satisfaction.