Business Analyst

List Engage•Framingham, MA

21d•Remote

About The Position

The ListEngage Business Analyst plays a key role in enterprise digital transformation projects. The Business Analyst provides a critical business perspective to Salesforce technical implementation or expansion projects (Data Cloud, CRM, Cross-Cloud, etc.). The Business Analyst is an integral part of our services delivery team, serving as client advocate, focusing on big-picture milestones, and working closely with our technical integrators to ensure that projects are delivered with the highest positive, measurable impact for clients. The Business Analyst is responsible for understanding and documenting business requirements related to the project. These requirements will serve as the guideposts toward solution design and measurable outcomes, aligned with the project vision.The analyst will play a crucial role in managing user stories, facilitating feedback sessions, and preparing detailed documentation for development teams. A successful Business Analyst is an experienced leader with a unique ability to provide consultative guidance in projects involving the combination of technology and business strategy.

Requirements

Bachelor’s degree and/or related field experience; advanced degree preferred
5+ years of professional experience with 3+ years’ in a technical consulting role
Agile project methodology experience
Experience in requirement gathering and user story elaboration for migrating the large enterprise size applications into Salesforce
Experience in functional solution design for custom business applications using the Salesforce platform
Salesforce experience, especially in CRM and Data Cloud
Exceptional communication and listening skills
Strong business acumen
Strong technical aptitude with an understanding of Salesforce.com clouds and capabilities
Ability to work in a fast-paced, deadline driven, team-oriented environment
Natural problem-solver: comfortable with complexity and ambiguity
Ability to work during normal US business hours

Nice To Haves

Salesforce certifications, especially: Salesforce Business Analyst Salesforce Data Cloud Consultant Salesforce CRM Administrator

Responsibilities

Lead business process discovery sessions and document detailed business requirements, user stories, measurement criteria, and acceptance criteria
Create compelling ROI cases for customers, and the associated KPIs and measurement tactics to track ROI throughout a project
Work with the technical team to ensure projects are designed with the end state in mind
Design and develop business process maps/diagrams
Document results of the project based on the KPIs aligned on during discovery
Create and maintain documentation, including user stories, process maps, and functional specifications
Work with technical managers, architects, and other stakeholders to capture requirements
Prepare groomed user stories for development
Will be a key player during UAT, Training and the project rollout to ensure smooth go live and user adoption
Stay up-to-date on the latest in Salesforce technology