Business Analyst

TX-HHSC-DSHS-DFPS • Austin, TX

25d • Hybrid

About The Position

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Business Analyst Job Title: Information Technology BA II Agency: Health & Human Services Comm Department: Applications - HHS Systems Posting Number: 15231 Closing Date: 09/22/2026 Posting Audience: Internal and External Occupational Category: Computer and Mathematical Salary Range: $5,098.66 - $6,701.75 Pay Frequency: MonthlySalary Group: TEXAS-B-23 Shift: Day Additional Shift: Days (First) Telework:  Travel:  Regular/Temporary: Regular Full Time/Part Time: Full time FLSA Exempt/Non-Exempt: Exempt Facility Location:  Job Location City: AUSTIN Job Location Address: 4601 W GUADALUPE ST Other Locations:  MOS Codes: 8846,8848,8858,14NX,15AX,16KX,181X,182X,1D7X1,255A,25B,26B,62E,681X,682X,781X,782X,CYB10,CYB11,ISM IT,Z Prefix   Brief Job Description:The Business Analyst (Business Analyst II) position reports to the Director of Operations, Administrative Applications. The Business Analyst (BA) performs business analysis work in support of Rapid Application Development (RAD) using the Salesforce platform and in support of the HHSC Grants Management System. This role works closely with business owners through the product planning, requirements definition, and delivery of cycles for Salesforce solutions and web-based enterprise-wide usage. The BA is the bridge between the customer and the development team. Assists in the analysis of complex technical and business processes, identifying efficiencies and helping to prioritize needs. Coordinates the gathering, development, and documentation of all requirements. The BA works in partnership with Information Technology (IT) and subject matter experts, helping customers realize business value. This position works under limited supervision, with considerable latitude for the use of initiative and independent judgment. Responsible for the creation and validation of system testing.

Must be willing to work from an HHS office designated by the hiring manager 3, or more, days per week located in Austin, TX.

Requirements

• Knowledge of experience with Agile/Scrum methodology practices.
• Knowledge in Salesforce configuration, using development and testing environments for effective change management.
• Knowledge of the capabilities and limitations of computer systems or management information systems.
• Knowledge of large-scale IT operations and information technology industry trends.
• Knowledge of process or systems analysis and design work.
• Knowledge of Software Development Lifecycle (SDLC) process for report development.
• Knowledge of software usability concepts.
• Skill in defining all types of requirements, functional specifications, and other deliverables.
• Skill in business/systems analysis.
• Skill in working collaboratively and cooperatively with colleagues and in building consensus.
• Skill in interpersonal relationships, including the ability to work with people under pressure, negotiate among multiple parties, resolve conflicts, and establish and maintain effective working relationships with various levels of personnel in governmental entities.
• Skill in troubleshooting, performance tuning, and problem-solving.
• Skill in verbal, written, and presentation communication.
• Ability to guide technology decisions relative to the Salesforce requirements and serve as subject matter expert and design resource to others.
• Ability to provide technical assistance by responding to inquiries from others regarding errors, problems, or questions about programs.
• Ability to build consensus across multiple teams and working with teams located in different geographic locations.
• Ability to work independently and deliver results in an environment of broad, consultative management.
• Ability to provide excellent customer service.
• Ability to accurately track time spent working on projects, as well as the ability to accurately estimate changes or enhancements.
• Graduation from a four-year college or university with major coursework in business, communications, computer science, computer information systems, management information systems, or a related field. Appropriate experience including working on complex enterprise-wide applications and experience writing epics, user stories including acceptance criteria may be substituted for the required education on a year-for-year basis up to four years.
• Minimum of 5 (five) years of experience working on complex enterprise-wide applications.
• Minimum of 5 (five) years of experience in an analysis role that required complex problem solving.
• Minimum of 5 (five) years of experience writing epics, user stories including acceptance criteria, and definition of done.
• Minimum of 3 (three) years of experience with Agile methodologies – (Scrum, for example).

Nice To Haves

• Preferred Certified Scrum Product Owner or IIBA CBAP.
• Preferred experience with the Salesforce product.

Responsibilities

• Elicits and oversees the business requirements for the implementation of Salesforce solutions to solve system-wide business requests. When necessary, fulfills the role of the Product Owner to act as the voice of the customer. Accurately represents business needs and effectively communicates them with stakeholders and development team. Maintains documentation, including updates to system training materials.
• Creates and manages the product backlog by eliciting, and documenting all types of requirements as themes, epics, user stories with user acceptance criteria. Works with all stakeholders to prioritize the backlog into a complete and cohesive representation of a products’ roadmap, defects, and technical debt.
• Collaborates daily with manager to ensure product roadmaps and delivery of features follows a predictable and steady pace through daily stand-up meetings, product planning meetings, and other key ceremonies. Participates in Agile ceremonies and leads them when the Product Owner or Scrum Master is not available.
• Performs functional testing and manages User Acceptance Testing by ensuring adequate test cases exists and all User Acceptance Criteria are met.
• Develops deep expertise with assigned application. Obtains stakeholder sign off on requirements and priorities. Performs other duties as assigned.

Benefits

• Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1-10 employees