Business Analyst

TX-HHSC-DSHS-DFPS•Austin, TX

37d•Onsite

About The Position

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage. Coordinates IT SSA audit responses. Leads the TIERS Command Center following software releases. Serves as the Manage Office Resources (MOR) administrator, resolving MOR issues and acting as a subject matter expert. The above responsibilities require complex communication between multiple IT and Program areas; the BA must lead a variety of action items from inception to completion. The position demands great responsibility, experience, capability, and dedication.

Requirements

Knowledge of Health and Human Services IT Applications and eligibility systems (TIERS, State Portal, YourTexasBenefits.com).
Skill in communicating effectively both orally and in writing.
Skill in analyzing complex information technology (IT) documents, policies, and procedures.
Skill in developing creative and workable solutions for complex problems and issues.
Skill in using presentation (Excel) software.
Skill in editorial and design concepts and practices.
Skill in organization and planning.
Skill in detailed work.
Ability to work professionally with a broad range of stakeholders.
Ability to establish and maintain effective and harmonious working relationships.
Ability to gather, assemble, correlate, and analyze facts.
Ability to research, prepare, and direct information effectively.
Ability to develop and evaluate procedures and processes.
Ability to prepare concise user resource documents and related artifacts.

Nice To Haves

Preferred graduation from an accredited four-year college or university with major course work in business, communications, or IT/computer sciences.
Minimum of three years of experience with the State of Texas Health and Human Services organization required, with focus on eligibility programs or systems information management.
Preferred experience working professionally with a broad range of stakeholders.
Preferred knowledge of State of Texas, Health and Human Services (HHS) eligibility programs.
Experience working with Texas HHSC automated eligibility systems preferred.
Relevant experience that exceeds the minimum requirement may be substituted for the education requirement on a year-for-year basis.

Responsibilities

Attends audit-related meetings and represents IT SSA to determine required responses. Gathers artifacts needed to satisfy audits. Coordinates, provides guidance, and follows up on action items to ensure timely responses from applicable teams/individuals including other business analysts and developers.
Leads the Command Center (issue reporting venue) following software releases, including facilitation of a daily call with stakeholders until issues are resolved or resolutions are underway. Follows up on resulting action items and communicates regular updates to stakeholders.
Serves as the Manage Office Resources (MOR) administrator. Duties to include: researching user profiles, supporting the administrative structure in TIERS and performing troubleshooting functions to include resolution of MOR issues; providing consultation and direction to other areas of IT SSA and Program areas relating to TIERS Security roles or TIERS MOR for system modifications/enhancements.
Provide support as needed: production support requests; reports processing; special projects; mandatory trainings.