Business Analyst, Third Party Operations

Walgreens•Deerfield, IL

About The Position

Develop and maintain a thorough understanding of Walgreens third-party operations programs and processes including product pricing. Responsible for developing business solutions for Pharmacy Services through business requirement collection and data analysis. Develops and presents specific recommendations to Pharmacy Services leadership team.

Requirements

Bachelor's degree OR High School Diploma / GED and at least 3 years of experience in healthcare industry.
Experience with analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.
Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
Experience providing customer service to internal and external customers, including meeting quality standards for services.
Intermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling).
Intermediate level skill in Microsoft PowerPoint (for example: applying a theme, formatting character spacing, inserting a picture, changing slide layout and theme colors, adding transitions, customizing slide numbers, changing chart style and/or formatting font).
Intermediate level skill in Microsoft Word (for example: inserting headers, page breaks, page numbers and tables and/or adjusting table columns).
Understanding of project management and lean methodologies.
Willing to travel up to 10% of the time for business purposes (within state and out of state).

Nice To Haves

Experience using Walgreen proprietary systems (e.g. AS400, SIMS, POS, IC+)
At least 2 years’ experience working in retail pharmacy operations.
Experience in Third-Party operations functions within a major pharmacy retailer.
Experience providing customer service to internal and external customers, including meeting quality standards and evaluation of customer satisfaction.
Advanced level skill in Microsoft Excel (for example: using AVERAGE function, merging and centering cells, printing centered page and/or creating a pivot table).
Intermediate level skill in Microsoft Access (for example: designing and creating simple queries, modifying data types, adding dates, working with required fields and/or creating labels).

Responsibilities

Creates and maintains reports and portals to post, track and report on initiatives, policies and procedures, departmental forms, and contracted policies and information within contracts.
Assists in the implementation processes of new third party plans and updates to ongoing third party plans; reviews and approves administrative paperwork prior to routing implementation information to the appropriate internal departments.
Assists with tracking and resolving post-implementation issues related to contracts and pricing.
Reviews contracts and provides feedback to management regarding potential opportunities, immediate needs related to contracted terms and programs, resolves contract compliance issues and tracks financial impact. Escalates issues as necessary.
Assists in development of financial models to support management decision-making related to new product development, product portfolio analysis, profitability of new opportunities, capital investments, revenue models, profit margin analysis, and impact of regulatory changes.
Presents findings to managements and makes recommendations that are market competitive and fit with Walgreens' strategy.
Performs ad hoc analysis and forecasts for internal management team and external customers.
Assist in the development of SOPs and provides guidance on processes, procedures, and functionality related to Contracts & Pricing.
Develops and maintains client relationships by providing services required to meet client needs while monitoring operational policies and procedures; reports gaps in client service and business issues of non-compliance to management.
Assists field personnel and management in resolving member issues