Assistant Third Party Operations Analyst

Abercrombie and Fitch Co.•Columbus, OH

20h•Onsite

About The Position

The Third Party Operations Assistant, will be responsible for the end-to-end management of wholesale orders, fostering strong relationships with both internal and external stakeholders. The Third Party Operations Assistant will be working closely with the Sales, Buying, Planning, DC and Finance Teams to provide operational support to our Wholesale partners across EMEA. This role requires a strategic mindset combined with a keen attention to detail and data accuracy. The ideal candidate will be a collaborative team player with a passion for problem-solving and thrives in a fast-paced environment. This job is located at our Global Home Office in Columbus, Ohio.

Requirements

Bachelor’s Degree or related experience
Experience in B2B/Wholesale operations in the fashion industry
Good understanding of production development timelines and calendars
Excellent math, organization, and time management skills
Proficient in MS Office and Excel, working knowledge of systems that house product information (i.e. PLM)
Strong ability to handle and understand analytical data, with keen attention to detail and accuracy
Excellent verbal and written communication skills, with a collaborative approach to working with cross-functional teams
Thrives in a fast-paced environment with a focus on continuous improvement and process implementation
Eagerness to creatively solve problems and drive business profitability and growth

Nice To Haves

EDI literacy would be highly advantageous

Responsibilities

Order Management: Manage the process for third-party orders, address and escalate any issues found in customer orders and ensure all order details are verified before entry.
Customer Support: Handle customer inquiries efficiently, ensuring appropriate measures are in place to safeguard against quality, cost, or delivery failures. Ensure timely and accurate processing of orders within agreed deadlines.
Orderbook Management: Maintain the Orderbook to support third-party purchasing and maintain product availability. Release orders based on allocation coverage, requested delivery dates, shipping requirements and month sales targets.
Cross-Department Collaboration: Serve as the primary liaison between Finance, Sales, Planning, Distribution Centers, and Product development teams, ensuring key updates and changes are communicated and managed promptly.
Issue Management: Resolve production issues by coordinating with stakeholders, credit teams, and supply chain to ensure order coverage, accurate VAS, and on-time delivery within SLAs.
Relationship Management: Foster strong partnerships with both internal teams and external customers to enhance collaboration and performance.
Reporting: Create and manage weekly reports to share with Sales and Planning teams, providing updates on Orderbook progress and identifying risks or opportunities.

Benefits

Incentive bonus program
401(K) savings plan with company match
Annual companywide review process
Flexible spending accounts
Medical, dental and vision insurance
Life and disability insurance
Associate assistance program
Paid parental and adoption leave
Access to fertility and adoption benefits through Carrot
Access to mental health and wellness app, Headspace
Paid Caregiver Leave
Mobile Stipend
Paid time off and one paid volunteer day per year, allowing you to give back to your community
Work from anywhere (Mondays and Fridays are “work from anywhere” days for most roles and six work from anywhere weeks per year)
Seven associate wellness half days per year
Merchandise discount on all of our brands
Opportunities for career advancement, we believe in promoting from within
Access to multiple Associate Resource Groups
Global team of people who will celebrate you for being YOU!