Business Analyst (QA/UAT)

Endurance IT Services•Richmond, VA

25d

About The Position

We are seeking a Business Analyst (QA/UAT) to own and elevate User Acceptance Testing and quality assurance across product releases, while supporting project execution through clear workflow understanding, tight cross-team communication, smart prioritization input, and data-driven impact tracking.

Responsibilities

Lead UAT & QA execution (primary focus)
Build, run, and maintain UAT and regression test plans for new features and releases.
Write clear test cases and acceptance criteria tied to real user workflows.
Execute tests across web/app/API surfaces; document results, defects, and risk levels.
Partner with Product and Engineering to triage issues, confirm fixes, and sign off on readiness.
Improve the UAT process over time (coverage, repeatability, automation opportunities, documentation).
Process & workflow mapping
Document current-state business and user workflows end-to-end.
Identify gaps, edge cases, dependencies, and handoff risks.
Help define future-state workflows as new features are introduced.
Business–Engineering translation
Turn business needs and stakeholder input into precise, implementable artifacts: user stories, acceptance criteria, workflow diagrams, and testable requirements.
Clarify ambiguity early to prevent rework and reduce cycle time.
Prioritization support
Assist PMs by highlighting impact vs. effort tradeoffs, dependencies, and user risk.
Help keep backlogs clean, well-scoped, and testable.
Data / impact analysis
Define success metrics with PMs (KPIs, operational measures, adoption signals).
Track pre/post-release performance and surface trends or regressions.
Provide clear insights to guide improvements.
Change management & rollout support
Support launch readiness with lightweight training materials, internal FAQs, and release notes.
Help internal teams (ops, client success, sales) understand what changed and why.
Capture feedback during rollout and drive follow-up fixes or enhancements.