Business Analyst - Process Improvement

MAXIMUS, Inc.•Arlington, VA

36d•Onsite

About The Position

Maximus is looking for a detail-oriented and analytical Business Analyst with a specialization in Process Engineering and Improvement to join our team in Arlington, VA. The ideal candidate will have a strong background in analyzing business processes, identifying areas for improvement, and implementing solutions to enhance efficiency and effectiveness. This role requires excellent problem-solving skills, the ability to work collaboratively with cross-functional teams, and a commitment to continuous improvement. This role is on-site, five days a week and requires an active TS/SCI security clearance. Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS016, P4, Band 7

Requirements

Active TS/SCI Clearance
Bachelor's degree in Program/Project Management, Information Systems, Business Management, or another related field
ITIL (Information Technology Infrastructure Library) Certification.
7 years proven experience in process engineering and improvement, ideally within DoD.
5+ years in performing process and requirements analysis.
Proficiency in Microsoft Office suite (Word, Excel, Outlook, PowerPoint, Visio, Power BI, etc.).
Proficiency in process mapping and analysis tools/software.
Familiarity with industry-specific frameworks (ITIL, COBIT 2019, TOGAF, PMBOK etc.)
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team

Nice To Haves

Certified Business Process Professional (CBPP).
Certification in Six Sigma, Lean, or other process improvement methodologies.
Project Management Certification (i.e., CAPM, PMP, CSPM)
Experience with project management software (e.g., MS Project, Jira).

Responsibilities

Process Analysis: Conduct comprehensive reviews of current business processes to identify inefficiencies, bottlenecks, and areas for improvement.
Utilize process mapping techniques to visualize workflows and pinpoint areas that require optimization.
Engage with stakeholders to gather insights and feedback on existing processes.
Data Collection: Collect quantitative and qualitative data from various sources to understand process performance.
Use statistical tools and software to analyze data, identify trends, and measure process effectiveness.
Maintain accurate and up-to-date records of data collected for ongoing analysis.
Solution Development: Develop innovative solutions to address identified process inefficiencies, leveraging industry best practices and methodologies such as Lean and Six Sigma.
Create detailed action plans and timelines for implementing process improvements.
Collaborate with cross-functional teams to ensure proposed solutions are feasible and align with organizational goals.
Implementation: Lead the execution of process improvement initiatives, coordinating with relevant departments to ensure smooth implementation.
Monitor progress and address any issues that arise during the implementation phase.
Ensure that changes are integrated seamlessly into existing workflows with minimal disruption.
Monitoring and Evaluation: Continuously monitor the performance of implemented changes to ensure they achieve the desired outcomes.
Use key performance indicators (KPIs) to measure the success of process improvements.
Conduct regular evaluations and make necessary adjustments to optimize processes further.
Documentation: Create comprehensive documentation for all processes, including detailed descriptions, flowcharts, and standard operating procedures (SOPs).
Maintain an organized repository of all process documentation for easy access and reference.
Ensure that documentation is updated regularly to reflect any changes or improvements.
Collaboration: Work closely with various departments, including operations, finance, and IT, to understand their specific needs and challenges.
Facilitate workshops and meetings to gather input and foster a collaborative approach to process improvement.
Act as a liaison between different teams to ensure alignment and effective communication.
Training: Develop and deliver training programs to educate staff on new processes and improvements.
Provide ongoing support and guidance to employees to ensure they understand and adhere to updated processes.
Create training materials, such as manuals and guides, to assist with the onboarding of new processes.