Business Analyst (Process Improvement / Clinical Operations)

Commonwealth Clinical Alliance•Boston, MA

7d•$64,000 - $96,000•Remote

About The Position

The Clinical Operations Support Department (CS) is responsible for providing analytical and operational support to different departments within Clinical Operations in order to maximize productivity and to ensure regulatory compliance. The Senior Business Analyst, Clinical Operations reports to the Director, Clinical Operations Support. This role will provide significant BA support to key business units within Clinical Operations, including reports and analytics to ensure continuous process improvement. As a senior individual contributor on the team, the Senior Analyst is expected to successfully lead projects of any size, scope, and level of complexity, directly engaging with senior leaders of the highest level. He/she is also expected to mentor and guide more junior members of the team. This role is for an independent self-driven contributor who will lead delivery of projects/reports/analytics and may work independently or in matrixed cross functional team. The expectation is this person can lead a workgroup and mentor team members, as needed

Requirements

Bachelor's Degree in information systems or related quantitative field required (Business, Computer Science, Mathematics, Finance, Economics, or similar)
5 years minimum experience with at least 2 years in demonstrated a leadership role
Demonstrated progression of leadership, responsibility, knowledge, and experience
Demonstrated experience in understanding business needs and documenting requirements for reports and tools.
5 years of programming experience in SQL or any related programming language
5 years of experience in developing and using large relational database modeling concepts and practices
Demonstrated experience with data or statistical analysis in healthcare industry/operations
Demonstrated experience with BI products like, Tableau, Alteryx, Looker
Demonstrated experience in developing and using large relational databases
Expertise with technical programming languages such as SQL or any related language
Advanced knowledge of Excel, including the use of Macros and VBA
Proven ability to summarize data and build effective visualizations
Proven ability to translate business needs into BI requirements
Strong problem-solving skills
Proven skills and judgment necessary for independent decision-making
Strong communication skills both written and verbal
English required, bilingual preferred.

Nice To Haves

Experience with Google Cloud (big query) preferred
Knowledge of operations in healthcare preferred
Knowledge of R, Python and SAS preferred
Language(s): bilingual preferred.

Responsibilities

Engages with stakeholders to understand current processes/systems and pain points as well as elicit detailed business needs of/gather requirements for reports and tools.
Develops reports by querying the database using SQL or any related programming language and analyzing data to ensure accuracy
Creates visualizations using Tableau, Looker, Excel
Analyzes large sets of data, summarizes and presents results.
Develops and analyzes quantitative reports to assess utilization, productivity and adherence to policies and procedures related to various topics such as, authorizations, assessments, procurement, etc.
Tracks, analyzes and resolves claims issues related to prior authorizations.
Partners with Clinical Operations management to develop and review workflows, to streamline processes and increase efficiency.
Generate insights and developing recommendations for solutions
Create Visio diagrams or other visualizations to use in prototype review sessions
Plays a leadership role in developing and managing major Clinical Operations Analytic projects
Serve as liaison between Business Intelligence team and various departments within Clinical Operations. He/she is expected to translate the business needs into BI requirements for reports, dashboards and tools.