Business Analyst- Intern, Aftermarket
About The Position
JLG began in 1969, when our founder, John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment, training opportunities and trusted support within the access industry. We are a global company, and our products-including mobile elevating work platforms, telehandlers, utility vehicles and accessories-can be found all over the world. The Aftermarket Intern will support the systems and processes that enable critical aftermarket activities, including used equipment sales, rentals, warranty administration, parts sales and support, parts distribution, parts pricing, and parts marketing. This role offers a unique opportunity to gain hands-on experience in both business operations and information systems, contributing to improved efficiency, data accuracy, and customer satisfaction across the Aftermarket organization.
Requirements
- Student working towards bachelor's degree
Nice To Haves
- Currently pursuing a Bachelor's degree in Business, Information Systems, Supply Chain, or a related field.
- Completed classes or education in general business structures and processes.
- Experience with relational databases and SQL.
- Experience in programming, scripting, logic, algorithms, and other systems development skills.
- Demonstrated interest in business processes and how systems and data can enhance operational performance.
- Ability to visually graph and document processes in Visio (or equivalent) to depict current and future state processes.
- Ability to analyze processes and systems to understand, document, and communicate changes in technical, process, and human domains.
- Experience with Agile development philosophies, techniques, and rituals.
- Experience with the SDLC including Requirements Analysis, Design, Installation, Development, Testing (application code and user acceptance), and Deployment
- Ability to communicate technical information in business terms
- Ability to work independently and multi-task
- Ability to independently plan deliverable and coordinate with team-members
- Excellent trouble shooting skills and the ability to logically think through problem situations
- Detail oriented and ability to make decisions independently
Responsibilities
- Assist with used equipment sales and rental operations, including data entry, reporting, and coordination with sales teams.
- Support warranty processes by tracking claims, maintaining records, and ensuring timely resolution.
- Contribute to parts sales initiatives, including customer support, order tracking, and inventory management.
- Support parts distribution activities, ensuring timely and accurate delivery of parts to customers and service centers.
- Collaborate with cross-functional teams to identify opportunities to enhance business processes through improved systems, automation, and data management.
- Provide general administrative, analytical, and technical support to the Aftermarket team.
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What This Job Offers
Career Level
Intern
Industry
Transportation Equipment Manufacturing
Number of Employees
5,001-10,000 employees
