Business Analyst II, Research Informatics Operations

Dana-Farber Cancer Institute•Boston, MA

About The Position

The Research Informatics Operations (RIO) team is looking for an experienced and enthusiastic Business Analyst II to coordinate, manage and support the information system needs of the Dana-Farber Cancer Institute (DFCI) research community. The Business Analyst II will join the Client Services Team, supporting Customer Experience Operations under the RIO umbrella. The mission of the Client Services Team is to support the operations of the research program at Dana-Farber/Harvard Cancer Center, including but not limited to clinical trial management, grant development, intellectual property management, and biospecimen banking.Incumbent will work on medium to large sized projects, to design, develop, implement, and support the overall support of the research system operations program. They will collaborate in re-engineering and developing new business processes to support DF/HCC’s need for automation and process development for new clinical trials management initiatives and basic science. The Business Analyst will support day-to-day usage of RIO applications and be responsible for providing education on system workflows and functionality. The incumbent must be able to create and maintain healthy working relationships with end users, DF/HCC, and site leadership. They will serve as a mentor and resource for junior staff. This position is funded through Sept 30, 2028, with the potential for extension. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.

Requirements

Attention to detail, customer service orientation, and proven ability to perform work accurately and efficiently
Ability to be flexible, versatile, and adaptable in activities conducted in a multi-site environment
Ability and willingness to contribute to and foster a team culture where all are encouraged and willing to share information accurately
Able to self-manage and assume ownership for support tasks and project work
Ability to work independently and within a team
Ability to work and maintain focus within a complex work environment with shifting and competing priorities
Ability to work in a fast-paced environment, working on multiple concurrent, inter-related subprojects
Ability to work effectively with all levels of executives, administrators, researchers, and technical IT staff
Ability to learn new tools and utilities rapidly
Excellent communication skills - both oral and written
Ability to negotiate and communicate with all levels of staff
Excellent organizational and analytic skills, with the proven ability to multi-task, troubleshoot, and prioritize work
Minimum Education: Bachelor’s degree. Concentration in Information Technology, Bioinformatics, Biology, Computer Science, Business, Basic Sciences or other relevant healthcare or life sciences field preferred. Extensive relevant experience may substitute required degree.
Minimum Experience: 5+ years of direct analytical experience in a customer facing role or experience in either clinical research, basic research or administrative functions to support research. Experience in collaborating with cross-functional teams of five or more indirect resources (clinical, technical, administrative), including directing the work of user and business representatives within workgroups. Experience with successful implementation of enterprise applications. Strong project management skills; formal business analyst training a plus. Proficient in complete MS Office suite, including Outlook, Word, Excel, and PowerPoint.

Responsibilities

Provide exceptional customer support to DF/HCC stakeholders, including study teams, clinicians, Office of Data Quality, Office for Human Research Studies, Grants & Contracts, Mass General Brigham eCare and others by either resolving issues or facilitating connection with appropriate resources
Build protocol treatment arms and calendars in the clinical trial management systems
Gather, analyze, and assimilate documents required to build calendars, treatment arms
Collaborate with study teams and clinical staff
Identify obstacles encountered during the build process; communicate and develop acceptable resolutions to such obstacles
Understand various software systems and the interdependencies between them to guide treatment arm and calendar creation
Educate study team members on how subject enrollment, treatment arms, calendars work
Responsible for business requirements gathering, workflow analysis, definition, and documentation of system requirements for the many clinical research business processes involved for each of the DF/HCC institutions as they relate to the various clinical trial systems, biobanking and basic research systems
Collaborate on the design and implementation of system and workflow solutions for clinical trials management, biobanking, electronic data capture, protocol review and monitoring, grant development, intellectual property, and other systems supported by RIO
Serve as an exemplary representative of RIO. Responsible for maintaining on-going communication. Feedback and follow-through with customers/peers are essential
Function as the analyst subject matter expert for assigned applications supported by RIO
Successfully build and maintain vendor relationships.
Effectively balance the needs of the Dana-Farber/Harvard Cancer Center amongst various stakeholders
Manage medium to large sized projects from inception to completion (team communication, timelines, signoffs, scope changes, etc.)
Follow project management lifecycle in accordance with DFCI, DF/HCC, Mass General Brigham, and group specific standards
Learn and utilize new products and tools, as appropriate, to successfully complete work assignments
Elicit and document functional requirements for on-going implementation projects; Evaluate processes, propose improvements, and educate user base
Document daily activities, progress, and workload metrics
Develop training materials such as content for eLearning and other end-user documentation for assigned applications
Continually innovate based on industry trends and facilitate networking with outside institutions
Actively participate in and support team culture
Utilize Dana-Farber Cancer Institute values to govern decisions, actions, and behaviors
Perform other related duties as assigned and/or needed
Participate in 24/7 on-call rotation for resolution of patient care critical issues