Business Analyst I (Membership Services)

Whoop•Boston, MA

3d•$85,000 - $110,000

About The Position

At WHOOP, we're on a mission to unlock human performance. We empower members to perform at their highest potential by providing deeper insights into their bodies and daily lives. Our team thrives on innovation, data-driven strategies, and a shared passion to redefine member engagement and retention. We are seeking a Business Analyst I to join our Business Analytics team to deliver high-quality analysis and insights that support WHOOPâs Membership Services organization and the end-to-end member experience. This role is ideal for an early-career analyst who is eager to build strong analytical foundations, partner closely with cross-functional teams, and learn how data informs operational, product, and member experience decisions at scale. By translating support and experience data into actionable insights, youâll play a key role in improving how WHOOP members are supported and how they experience our platform.

Requirements

1-2 years of experience as a Business Analyst or in a similar role, with bonus points for experience with customer success.
Bachelorâs degree in Statistics, Business, Economics, Data Science, or a related field.
Strong analytical curiosity with the ability to break down problems using data.
Working knowledge of SQL (or strong interest in developing SQL proficiency).
Familiarity with data visualization tools such as Looker, Tableau, Sigma, or similar.
Clear communication skills and attention to detail.
Collaborative mindset with a willingness to learn, iterate, and receive feedback.

Responsibilities

Member Experience & Analysis: Build and maintain KPI reporting for Membership Services to track performance, trends, and initiative impact. Analyze key metricsâincluding contact drivers, resolution times, repeat contacts, CSAT, and escalationsâto identify insights and opportunities to improve the member experience.
Strategic Partnership & Communication with Membership Services: Partner closely with the Member Services team to support data-driven decision-making, helping answer operational and experience-related questions and translating insights into actionable recommendations.
Operational Insights & Efficiency: Support analysis of support workflows, tooling, and processes to identify inefficiencies, capacity needs, or areas where automation and process improvements could enhance member outcomes.
Root Cause & Issue Analysis: Assist in identifying root causes of high-volume member issues by combining qualitative feedback with quantitative data, helping inform upstream product, policy, or process changes.
Data Integration & Quality: Partner with Analytics Engineering to leverage trusted data models and ensure data quality, while contributing to clear documentation, metric definitions, and self-service resources that enable partners to use data confidently.