Business Analyst Degree Audit (Office of the University Registrar)

Johns Hopkins University•Baltimore, MD

22d

About The Position

The Office of the University Registrar (OUR) is seeking a Business Analyst, Degree Audit, who will report to the Associate Registrar (Graduation, Transcripts, Verifications). The Office of the University Registrar is comprised of technical and functional experts on all functions of the Registrar's office, including protection and integrity of the student records, reporting compliance, institutional needs, data stewardship, technical enhancements, and business solutions. The Business Analyst (Degree Audit) will be responsible for compiling and programming Johns Hopkins University degree and program requirements into degree audit software, through collaboration with the Schools, Academic Departments, Advising Offices, Provost's Office and other stakeholders, to include the review, interpretation, and updating of requirements; maintenance of overrides and exceptions; training of faculty/staff, and degree audit documentation upkeep. Further, this position will ensure quality management, user acceptance testing, and ensure that requirements for software solutions are met. From a systems perspective, contribute to enhancements in various processes, including degree audit, reporting, querying, graduation, and commencement. They will support tasks and projects related to data-driven decision making, focusing on data integration, integrity, mining, and analysis. The Business Analyst (Degree Audit) will work closely with the Associate Registrar for Curriculum and Academic Scheduling, ensuring the accuracy of the curriculum.

Requirements

Ability to make informed decisions regarding database management, systems performance, and reporting integrity.
Ability to independently analyze business requirements obtained from functional users in support of process improvement.
Ability to determine the most advantageous combination of available tools, languages, and technologies to provide the best mix of back-end flexibility and end-user functionality.
Ability to work with flexibility, efficiency, enthusiasm, and diplomacy both individually and as part of a complex team effort.
Accuracy and attention to detail in all aspects of the position.
Ability to collaborate and problem-solve regarding business process improvements and innovative solutions, and to oversee the implementation of new solutions or systems.
Ability to demonstrate discretion when working with sensitive issues.
Ability to train functional users by developing manuals and presenting workshops.
Effective communication skills, including the ability to present complex technical information clearly to technical and nontechnical audiences.
Strong organizational skills and the ability to support multiple projects/assignments simultaneously in a fast-paced work environment.
Strong attention to detail.
Ability to analytically design program logic to solve technical problems.
Ability to develop test cases and facilitate user acceptance testing.
Demonstrated ability to lead initiatives with both technical and non-technical audiences.
Ability to collaborate and problem-solve regarding business process improvements and innovative solutions, and to oversee the implementation of new solutions or systems.
Ability to analyze and resolve issues, including student data issues related to the degree audit.
Demonstrated problem-solving skills- ability to focus on finite details and the bigger picture.
Knowledge of FERPA (Family Educational Rights and Privacy Act) and all laws, rules, and regulations related to JHU policies is desired.
Bachelor's Degree in a related field.
Three years of related experience.
Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

Nice To Haves

Four or more years of experience with degree audit systems, integrations, and user acceptance testing (automated and manual).
Experience maintaining/codifying a Stellic or similar degree audit platform.
Experience leading and/or coordinating projects.
Excellent oral and written communication skills.
Excellent organizational skills and attention to detail.
Experience working in higher education information systems and developing queries, updating data, troubleshooting, and delivering user-friendly reports.
Experience as a liaison between functional and IT staff.
Functional experience with OnBase or other document imaging software is strongly preferred.
Experience working with student record systems.
Experience working with cross-functional teams and process improvement.

Responsibilities

Serves as principal functional and technical lead on configuration/maintenance of degree requirements and user acceptance testing/training in degree audit systems.
Function as an expert and central resource to divisional registrar offices in relation to data fields, configuration, and reporting.
Research and resolve discrepancies in degree audit systems and other propagated systems, and conduct needs analyses necessitated for future systems improvements.
Collaborate on technical design, development, and delivery of various degree audit system development components, including reports, interfaces, and custom solutions.
Create systems documentation and update current documentation as processes and procedures change.
Facilitate project elements such as requirements gathering, stakeholder communication, generating test cases, user acceptance testing, and post-implementation evaluation.
Provide detailed updates and analysis to project leads and stakeholders.
Provide functional and technical support during project release go-lives.
Interprets and implements academic policies, as they relate to the degree audit, making recommendations to appropriate partners.
Monitor, observe, and ensure processes and practices that actively safeguard student data (per the University's FERPA policy).
Collaborate on other projects and functions as assigned.
Handle administrative tasks for project teams as needed to keep projects running smoothly and on time.
Additional responsibility as assigned.