Business Analyst, Default Services

Stellantis Financial Services•Atlanta, GA

12d

About The Position

Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citron, Dodge, DS Automobiles, Fiat, Jeep, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys. Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience. Position Summary : The Business Analyst, Default Services supports operational and strategic initiatives by analyzing data, identifying trends, and recommending process improvements across repossession, total loss, insurance, and recovery functions. This role works closely with department leaders to assess business needs, develop reporting tools, and ensure data-driven decision-making. The Business Analyst contributes to the development and maintenance of dashboards, documentation of procedures, and execution of special projects, helping to improve efficiency and compliance within Default Services.

Requirements

Minimum of two (2) years of experience in business analysis, reporting, or operations support, with demonstrated ability to interpret data, generate insights, and contribute to process improvements.
High School Diploma / GED required
Proficiency in Microsoft Excel.
Experience with Tableau or similar visualization tools preferred.
Strong analytical, communication, and organizational skills.
Ability to work independently and manage multiple priorities.

Nice To Haves

Bachelors degree in Business, Finance, Data Analytics, or a related field; equivalent professional experience may be considered.
Three (3) or more years of experience in collections, call center operations, or default servicing.
Proficiency in Tableau dashboard development and data visualization techniques.
Familiarity with compliance standards and operational workflows within the financial services industry.
Experience in project management or process improvement methodologies such as Six Sigma or LEAN.

Responsibilities

Analyze operational data to identify trends, performance gaps, and opportunities for process improvement.
Assist in the development and maintenance of dashboards and reports using tools such as Tableau and Excel.
Collaborate with business leaders to gather requirements and support the implementation of process enhancements.
Monitor key performance indicators (KPIs) and produce regular performance reports to inform strategic decisions.
Document business processes, technical specifications, and procedural updates to ensure clarity and consistency.
Support special projects and assist in troubleshooting operational issues to maintain workflow continuity.
Provide actionable insights and recommendations to enhance service levels and operational efficiency.
Ensure all reporting and analysis activities comply with company policies and applicable regulatory guidelines.
Perform other duties as assigned; responsibilities may evolve based on business needs.

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