Business Analyst, Customer Success - $0 Healthcare for You and Your Entire Family
About The Position
Business Analyst exists to turn Customer Success data into clear, actionable insights that help Redirect Health retain clients, support members, and scale efficiently. In this role, you will: Serve Customer Success leadership, Client Success, Member Success, Finance, Data Operations, Claims, Care Logistics, and Product teams Be responsible for building reliable reporting, dashboards, and insights that drive retention, efficiency, and predictable outcomes Directly impact how effectively Redirect Health supports clients and members by reducing operational friction and improving decision-making This is a role for someone who: Enjoys data analysis, problem-solving, and translating complexity into clarity Takes ownership and follows through Wants their work to have real-world impact
Requirements
- Has strong experience translating data into action
- Brings 5+ years of experience in business analysis, operations, data analytics or customer success, with a track record of turning messy or incomplete data into clear, decision-ready insights.
- Thinks in systems, not just reports
- Enjoys simplifying complex problems, designing workflows, and improving how work gets done. Not just what gets measured.
- Takes full ownership from question to outcome
- Sees ambiguity as part of the job, follows work end-to-end, and proactively drives clarity, alignment, and follow-through.
- Communicates with clarity, context, and empathy
- Can explain insights and recommendations in a way that resonates with CS leaders, frontline teams, and cross-functional partners.
- Partners effectively across teams
- Comfortable working cross-functionally with Customer Success, Finance, Claims, Care Logistics, Product, and Data Operations in a fast-paced environment.
- Cares deeply about outcomes, not just outputs
- Is motivated by helping Customer Success teams succeed — improving renewal predictability, surfacing risk earlier, reducing friction, and ultimately improving member and client experiences.
Nice To Haves
- Experience with CRM systems (such as HubSpot) and analytics tools (Power BI, Tableau, advanced Excel/Sheets) is a plus.
- Healthcare experience, licensing, or certifications are helpful but not required.
Responsibilities
- Own: Customer Success reporting, dashboards, performance metrics, and standardized views used by leadership and frontline teams
- Support: Data-driven decision-making by analyzing client, broker, and member behavior to identify risks and opportunities
- Collaborate with: Client Success, Finance, Data Operations, Claims, Care Logistics, and Product teams
- Improve: Retention predictability, operational efficiency, and visibility into client and member health
- Advocate for: Clear, accurate, and usable data that supports Customer Success teams and their stakeholders
Benefits
- $0 monthly premiums
- $0 to add your spouse or children
- $0 deductibles (we reimburse them)
- $0 out-of-pocket maximums
- FREE healthcare for you and your entire family
- Dental & Vision insurance
- Paid time off & sick time
- 401(k) access
- A mission-driven team that believes in doing the right thing
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
101-250 employees
