Business Analyst/Change Management Consultant

Centric Consulting•Cleveland, OH

6d•Hybrid

About The Position

Business Analyst/Change Management Consultant Job Level: W2T Consultant Job Location: Hybrid, Cleveland, OH Travel Expectations: 0% Job Classification: Temporary (W2T) Join Centric Consulting – A Culture You’ll Love At Centric Consulting, we've cultivated a unique approach to business. Our business is built on three fundamental principles: Enjoy the people you work with, have fun, and do great work. These principles define our consulting model and have crafted one of the most vibrant cultures in the consulting industry – celebrating individuals, collaboration, and lifelong friendships. Our Cleveland business unit is a draw for Fortune 500 companies, long time family-run companies, and start-ups alike. Our clients know that we are honest, transparent and deliver on our commitments. We have built our team with people who embrace the freedom and responsibility our model depends upon. We’re looking for a Business Analyst to join our growing team. In this role, you will: Elicit and document business, process, and system requirements while assessing organizational change impacts and user adoption considerations. Serve as a liaison between business, technical, and change stakeholders to ensure solutions meet functional needs and are successfully adopted by end users. Lead the creation of project documentation, training materials, reference manuals, job aids, process maps, and other artifacts required to support implementation and adoption. Partner with business teams to define user acceptance criteria and support user acceptance testing, ensuring solutions align with real‑world workflows. Support training planning and execution by identifying impacted user groups, coordinating training efforts, and assisting with end‑user onboarding. Collaborate with implementation and support teams to analyze issues, identify root causes related to process or user adoption, and recommend corrective actions. Who You Are: 3+ years of experience in a Business Analyst or similar role supporting business and technology initiatives. Experience working in consulting or client‑facing environments preferred. Strong proficiency with business analysis practices, including requirements elicitation, user story writing, acceptance criteria definition, UAT support, and solution documentation. Proven ability to analyze complex business needs, synthesize information, and translate it into clear, actionable user stories aligned to business outcomes. Experience supporting Agile delivery teams, including backlog refinement, prioritization, and collaboration with cross‑functional partners. Ability to translate business vision and strategic objectives into prioritized backlog items and solution recommendations. Experience supporting organizational change, including identifying change impacts, contributing to training and adoption materials, and helping users transition to new processes or systems. Strong written and verbal communication skills, with the ability to tailor messaging for business, technical, and leadership audiences. Solid understanding of technology concepts and IT environments sufficient to validate requirements and partner effectively with technical teams. Strong organizational skills, attention to detail, and the ability to manage multiple priorities independently. Experience using Jira or similar Agile backlog and work management tools. Total Rewards: We proudly offer competitive compensation, a comprehensive and well-rounded benefits package for full-time employees that have been designed to nourish your well-being, such as health coverage, wellness programs, 401K company match, self-managed PTO, and other unique incentives that celebrate your accomplishments. Remote and Hybrid Work Time Off When You Need It Benefits That Flex Professional Development While benefits eligibility may vary for roles that are not full-time, we provide unique opportunities for growth, skill development, and more. Regardless of your role, you’ll be part of a collaborative environment where every team member contributes to our shared success. Discover more about our benefits by exploring additional details here benefits. Who We Are: Founded in 1999 with a remote workforce, we combine the benefits of experience, flexibility, and cost efficiency to create tailored solutions centered on what’s best for businesses. Now numbering more than 1,400 employees in the U.S. and India, we’re committed to solving clients’ toughest problems and delivering on our mission of providing unmatched experiences. Our purpose at Centric Consulting is to bring unmatched experiences to clients and employees. These aren't just words we use — it's how we became a company and who we are today. Providing an unmatched experience means we approach each other as human beings and lead with empathy and humility. It means we work diligently to ensure we are a place where everyone can create a sense of belonging and feel respected for who they are. What Makes Centric a Great Place to Work? We know that creating and sustaining an authentically welcoming culture requires that we all play a part in promoting diversity, equity, and inclusion, from our business practice to how we show up for employees and communities. This is how we bring our mission and core values to life, working together to provide the highest quality services to our clients while allowing our employees to reach their full potential. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans’ status, or any other characteristic protected by federal, state, or local laws. Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team if you require accommodations during the application or interview process. #LI-Hybrid

Requirements

3+ years of experience in a Business Analyst or similar role supporting business and technology initiatives.
Strong proficiency with business analysis practices, including requirements elicitation, user story writing, acceptance criteria definition, UAT support, and solution documentation.
Proven ability to analyze complex business needs, synthesize information, and translate it into clear, actionable user stories aligned to business outcomes.
Experience supporting Agile delivery teams, including backlog refinement, prioritization, and collaboration with cross‑functional partners.
Ability to translate business vision and strategic objectives into prioritized backlog items and solution recommendations.
Experience supporting organizational change, including identifying change impacts, contributing to training and adoption materials, and helping users transition to new processes or systems.
Strong written and verbal communication skills, with the ability to tailor messaging for business, technical, and leadership audiences.
Solid understanding of technology concepts and IT environments sufficient to validate requirements and partner effectively with technical teams.
Strong organizational skills, attention to detail, and the ability to manage multiple priorities independently.
Experience using Jira or similar Agile backlog and work management tools.

Nice To Haves

Experience working in consulting or client‑facing environments preferred.

Responsibilities

Elicit and document business, process, and system requirements while assessing organizational change impacts and user adoption considerations.
Serve as a liaison between business, technical, and change stakeholders to ensure solutions meet functional needs and are successfully adopted by end users.
Lead the creation of project documentation, training materials, reference manuals, job aids, process maps, and other artifacts required to support implementation and adoption.
Partner with business teams to define user acceptance criteria and support user acceptance testing, ensuring solutions align with real‑world workflows.
Support training planning and execution by identifying impacted user groups, coordinating training efforts, and assisting with end‑user onboarding.
Collaborate with implementation and support teams to analyze issues, identify root causes related to process or user adoption, and recommend corrective actions.