Business Administrator

KeyBank•Brooklyn, OH

23h•$61,000 - $94,000•Hybrid

About The Position

Drive efficiency and effectiveness throughout the Consumer Digital & Investment (CD&I) organization focusing on important processes including security improvements, regulatory compliance, financial efficiency, continuous improvement and driving employee engagement. This role will focus on coordinating, driving, and assisting CD&I leadership team on activities supporting the run of the business. Throughout this, the individual will be exposed to our business cycle and processes the team must deliver on. With this visibility, the goal is to drive change to optimize how CD&I executes and deliver continuous improvement, freeing up time for high value tasks. As part of this role, the individual will be the primary site admin for the CD&I Tiedeman presence and provide calendar, travel, and event coordination for select leaders.

Requirements

Education/Certifications: Bachelor’s Degree or equivalent work experience required
Experience: 3+ years of experience
Excellent verbal and written skills
Troubleshooting issues
Prioritization and multitasking
General technical knowledge, passion to learn new concepts.
Interest in driving continuous improvement.
Ability to lead meetings, drive change escalates challenges.

Responsibilities

Works in partnership with leadership and possesses functional expertise to drive or analyze operational or operational support processes.
Identifies and implements operational improvement concepts that generate measurable benefits across the organization (e.g. revenue, expense, client experience, etc.); further supports larger improvement projects.
Assist in coordination, management, and scheduling activities
Assist in developing reporting and metrics to measure performance and effectiveness of operational processes.
Demonstrate and maintain competence of industry trends and practices in operational area, Risk Management, Compliance, and Operations.
Support all solutions for business critical operational or technology issues including operational impact, root cause analysis, cross business impact, and arrival at solutions; communicate clearly to end users and key stakeholders.
Mine data from primary and secondary sources often using complex joins across multiple datasets
Use project management skills to drive and support the completion of various tasks, including application changes, upgrades, issue remediation plans, 2nd and 3rd line of defense exams, etc.
Partner and communicate with stakeholder groups to ensure workload is effectively prioritized, planned, and tracked to completion.
Serve as a "trusted advisor" who develops and maintains strong relationships with both internal and external stakeholders (LOB partners, technology, compliance, vendors, etc.).