Business Accountability Senior Manager- Communications Surveillance

Wells Fargo & Company•Charlotte, NC

About The Position

Why Wells Fargo Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job – it’s about finding all of the elements to help you thrive, in one place. Living the Well Life means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. Join us! About this role: Wells Fargo is seeking a Business Accountability Senior Manager- Communications Surveillance. As the CIB Communications Surveillance Global Lead, you will oversee the execution and continuous improvement of our communications surveillance program across all regions. This role will ensure surveillance controls are robust, regulatory expectations are met, and the program adapts to new risks and communication channels. The role will involve partnering with stakeholders in Compliance, Front Office, and Internal Audit to deliver high-quality review outcomes. Role will also lead key projects, manage regulatory deliverables, and drive process enhancements. In this role, you will Manage, train, and develop surveillance analysts, fostering a culture of compliance and continuous improvement Drive improvements in surveillance training by contributing subject matter expertise to central compliance training efforts Identify and recommend opportunities for process improvement, risk mitigation, and control strategies Maintain up-to-date knowledge of evolving regulatory expectations and surveillance trends to keep the program forward-looking and robust while ensuring alignment with regulatory requirements and industry best practices Determine appropriate strategies and actions, interpret and develop policies and procedures, and provide leadership to strategize and execute a variety of programs, services, initiatives, protocols, and deliverables Collaborate with Compliance, Legal, Technology, and business partners to resolve issues and enhance program effectiveness Participate in industry groups Manage and guide the Communications Surveillance review team, ensuring timely identification, escalation, and resolution of risks Collaborate with supervisors and compliance stakeholders to handle escalated issues and ensure appropriate follow-up in line with regulations Design and manage performance metrics and reporting tools (e.g., MIS, KPIs, KRIs) to measure program effectiveness and surface critical findings Collaborate with and influence all levels of professionals including senior managers to successfully ensure appropriate management of business risk

Requirements

6+ years of risk management, business controls, or compliance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
3+ years of management or leadership experience

Nice To Haves

Strategic, solution‑oriented leader - development of strategy and implementation
Strong knowledge of global trading rules, market conduct, and voice recording regulations
Hands-on experience with communications surveillance systems
Proven ability to lead large-scale initiatives and work effectively with senior stakeholders across global teams
Exceptional communication, analytical, and problem-solving skills, with a track record of presenting complex information clearly

Responsibilities

Manage, train, and develop surveillance analysts, fostering a culture of compliance and continuous improvement
Drive improvements in surveillance training by contributing subject matter expertise to central compliance training efforts
Identify and recommend opportunities for process improvement, risk mitigation, and control strategies
Maintain up-to-date knowledge of evolving regulatory expectations and surveillance trends to keep the program forward-looking and robust while ensuring alignment with regulatory requirements and industry best practices
Determine appropriate strategies and actions, interpret and develop policies and procedures, and provide leadership to strategize and execute a variety of programs, services, initiatives, protocols, and deliverables
Collaborate with Compliance, Legal, Technology, and business partners to resolve issues and enhance program effectiveness
Participate in industry groups
Manage and guide the Communications Surveillance review team, ensuring timely identification, escalation, and resolution of risks
Collaborate with supervisors and compliance stakeholders to handle escalated issues and ensure appropriate follow-up in line with regulations
Design and manage performance metrics and reporting tools (e.g., MIS, KPIs, KRIs) to measure program effectiveness and surface critical findings
Collaborate with and influence all levels of professionals including senior managers to successfully ensure appropriate management of business risk