Bus Systems Analyst Consultant / Scrum Master

PNC • Strongsville, OH

2d • $55,000 - $120,750 • Onsite

About The Position

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Systems Analyst/Scrum Master within PNC's Lending Technology organization, you will be based in Pittsburgh PA, Dallas TX, Strongsville OH or Birmingham AL. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description Position Overview As a Business Systems Analyst / Scrum Master, you will play a critical role in bridging business needs with technology delivery while facilitating Agile practices across one or more delivery teams. This role is ideal for a professional who is equally comfortable gathering and translating requirements, facilitating Agile ceremonies, and serving as a strong communicator between business stakeholders, engineering teams, and leadership.

Requirements

• Strong communication skills — well‑spoken and professional in both written and verbal communication.
• Demonstrated Business Systems Analyst and Scrum experience, ideally supporting technology delivery teams.
• Hands‑on experience with Jira and Confluence for backlog management, documentation, and reporting.
• Solid understanding and practical application of Agile methodology and Scrum practices.
• Ability to work effectively with cross‑functional teams in a fast‑paced, regulated environment.
• Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
• Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
• Agile Methodology
• Application Development
• Atlassian JIRA
• Business Management
• Customer Solutions
• Design
• Group Problem Solving
• IT Business Analysis
• Process Improvements
• Release Management
• Scrum (Agile)
• Software Solutions
• User Experience (UX) Design
• Business Assessment
• Business Process Modeling
• IT Environment
• IT Project Management
• Requirements Analysis
• Technical Writing/Documentation
• Workflow Analysis
• Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience.
• Certifications are often desired.

Nice To Haves

• Scrum certifications (CSM, PSM, SAFe, or similar).
• Previous software development or technical background, enabling stronger collaboration with engineering teams.
• Experience working within large enterprise or financial services environments.
• CBAP (Certified Business Analysis Professional) certification preferred.

Responsibilities

• Business Systems Analysis Partner with business stakeholders to elicit, analyze, document, and validate business and system requirements.
• Translate business needs into clear user stories, acceptance criteria, and functional documentation.
• Serve as a liaison between business, product, and technology teams to ensure shared understanding and alignment.
• Maintain documentation and artifacts within Jira and Confluence, ensuring traceability and transparency.
• Support backlog refinement and prioritization activities in collaboration with Product Owners and delivery teams.
• Scrum Master / Agile Facilitation Facilitate Agile/Scrum ceremonies, including sprint planning, daily stand‑ups, sprint reviews, and retrospectives.
• Coach team members on Agile principles and best practices, fostering a culture of continuous improvement.
• Identify and help remove delivery impediments and risks, escalating when appropriate.
• Promote team accountability, transparency, and collaboration while ensuring alignment to Agile methodology.
• Support metrics and reporting related to sprint progress, velocity, and delivery outcomes.

Benefits

• PNC offers a comprehensive range of benefits to help meet your needs now and in the future.
• Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
• In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
• To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.
• PNC’s total rewards package includes things like time off, benefits, learning and career development, wellness programs, recognition and much more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees