BUILDING PERMIT CONCIERGE MANAGER - COMMUNITY DEVELOPMENT

Clayton County, GA•Jonesboro, GA

46d

About The Position

The purpose of this classification is to centralize communication between customers and the County in a consistent manner. Manages the daily operations of the Customer Service Concierge Group (CSCG) Division within the Community Development Department. Primary responsibilities consist of ensuring timely intake, associated reviews, and issuance of Building Permits, Mechanical Permits, Electrical Permits, Plumbing Permits and Certificates of Occupancy. Secondary Responsibilities include intake, review and issuance of Occupational Tax Certificates, (Business License), Alcohol Licenses, and Special Event Licenses. Collection of Alcohol by the pour sales tax, Hotel/Motel excise tax and Alcohol wholesale distributor excise tax, etc. Additional responsibilities include: Creating a positive and responsive customer experience throughout the permitting and licensing process; initiating follow-up emails and phone calls to customers for a satisfactory customer service. Responsible for problem resolution resulting from all application requests and inspections. Work is performed under general supervision of the Director of Community Development.

Requirements

Bachelor ' s degree in Business Administration, Public Administration, Accounting, or closely related field
three (3) years previous experience and/or training that includes supervision, business license processing, permitting and personal computer operations
Must possess and maintain valid Georgia Appointment of Notary Public certification.

Nice To Haves

Master's degree in Urban Planning, Public Policy, Planning or related field is preferred.

Responsibilities

Manages, directs, and evaluates assigned staff, processing and following up on customer concerns and problems, directing work, counseling, reviewing and recommending staff disciplinary actions and completing employee performance appraisals.
Reviews permit, license and zoning applications for accuracy/completeness; discusses pending applications with contractors/customers; verifies proper business licensure; calculates permit fees; requests refunds of permit fees as appropriate.
Responsible for the review of all applications related to P&Z, business/alcohol license and building permits.
Informs applicants about next steps for Building, Business License, Alcohol License and Zoning processes following submittal.
Understands various application requirements and has thorough understanding of the processes within each application type.
Has the ability to understand and clearly articulate the Planning & Zoning process; business license process; alcohol license process; building permit process.
Has the ability to manage projects and analyze data outcomes. Attends Technical Review Committee (TRC) meetings and assists applicants as needed.
Consistently collaborates and tracks the status of all applications/requests that come into the permits, license and zoning system. Ensures that all process turnaround timeframes are met per Departmental policy.
Holds daily status meetings to keep processing moving forward in zoning, plan review, licensing and permitting.
Manages the customer services areas (front counter).
Works with appropriate staff/departments and the applicant (resident/contractor, business owners, etc.) to resolve bottlenecks quickly as needed when issues arise.
Advises the Director of changes that need to be made to the intake process and application format to ensure that the application process is continually streamlined to be user-friendly to customers.
Documents all interactions with customers to allow any/all CSCG members to be able to handle a case after initial contact.
Coordinates daily work activities; organizes and prioritizes division workload; makes work assignments; monitors status of work in progress and inspects completed work; consults with assigned staff, assists with complex/problem situations, and provides technical expertise.
Manages the issuance of permits for commercial/residential construction projects; issues building permits, electrical permits, plumbing permits, and HVAC permits; issues house moving permits, house moving performance bonds, and lot cleanup bonds; issues temporary electric and temporary gas forms; compiles monthly permit reports.
Manages and performs customer service functions in person, email and by telephone; resolves unusual/difficult problems and/or complaints of delays involving contractors, builders, or the general public; provides information and assistance related to licenses, permits, permit applications, planning and zoning, review procedures, inspections, utility approvals, fees, or other issues; researches problems and initiates problem resolution.
Assists with the issuance of issuance of Occupational Tax Certificates, (Business License), Alcohol Licenses, and Special Event Licenses. Collection of Alcohol by the pour sales tax, Hotel/Motel excise tax and Alcohol wholesale distributor excise tax, etc.
Ensures accurate data capture and integrity and use GIS reports to address data gaps in the system.
Communicates with Director, employees, other departments, contractors, developers, engineers, customers, the public, outside agencies, and other individuals as needed to coordinate work activities, review status of work, exchange information, resolve problems, or give/receive advice/direction.