Community Concierge, Manager On Duty

YMCA•Naperville, IL

5d•$17 - $18

About The Position

The YMCA of Metropolitan Chicago is dedicated to creating long-lasting positive change, whether it's through health and wellbeing, early education, violence prevention, or one of our other programs and services. We're looking for talented individuals who are committed to empowering our community by creating a safe and welcoming environment that encourages growth and support — individuals like you! The Community Concierge, Manager on Duty will support the concierge team at the local Community Hub and provide best-in-class levels of customer service and experiences. You will actively interact and engage with community members, provide solutions and offerings, and support them in discovering opportunities at the YMCA. Pay range is $16.60-$18.00 per hour and opportunities to grow within the organization Our staff is the Y's greatest asset. Our teams provide valuable skills, knowledge, and passion that is essential to the contribution and positive impact in our communities, which is why we offer Y employees numerous perks and benefits, including: Competitive salaries reflecting your skills and experience. Comprehensive health, dental, and vision insurance for eligible employees, plus wellness programs, mental health resources, and a family gym membership. Generous PTO and paid holidays, with flexible work hours for work-life balance. 403(b) plan with company contributions for eligible employees after 2 years of service. Continuous learning opportunities through workshops and training programs. Supportive work environment valuing diversity, equity, and inclusion. Discounts on programs , employee assistance programs, and company-sponsored events.

Requirements

At least 18 years of age
Earned high school diploma or GED
Ability to work flexible hours, weekends, and/or holidays, as needed
Top-notch verbal, written, and interpersonal communication skills
Must work weekends
Child Abuse Prevention - Support the YMCA's commitment to child abuse prevention by: Reporting any items that may provide a health or safety hazard to staff, members or guests to your supervisor Following all policies and procedures related to keeping children safe in our facilities and programs, including those related to the monitoring and supervision of children Reporting any suspicious behavior and violation of policy and procedures to your supervisor Completing all child abuse prevention training as required

Responsibilities

Serve as Manager on Duty and provide operational leadership, including front-desk operations, attendance, and administration
Greet community members and guests and make them feel welcome and engaged
Monitor Community Hub for safety and service interventions and serve as first responder for emergency situations
Answer phones and email inquiries
Actively manage customer transactions and resolve opportunities and address concerns
Support facility operations by partnering with local Community Hub leadership to ensure community spaces are clean at all times and record maintenance issues for resolution
Anticipate individuals' needs in order to accommodate them and provide an exceptional customer experience
Maintain inventory of supplies and order new stock, as needed

Benefits

Competitive salaries reflecting your skills and experience.
Comprehensive health, dental, and vision insurance for eligible employees, plus wellness programs, mental health resources, and a family gym membership.
Generous PTO and paid holidays, with flexible work hours for work-life balance.
403(b) plan with company contributions for eligible employees after 2 years of service.
Continuous learning opportunities through workshops and training programs.
Supportive work environment valuing diversity, equity, and inclusion.
Discounts on programs , employee assistance programs, and company-sponsored events.

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