Building Automation System Lead Operator

JLL • San Jose, CA

1d • Onsite

About The Position

JLL is seeking a Building Automation System Lead Operator to join our facilities team. This position combines technical expertise with leadership responsibilities, ensuring optimal performance of computerized building automation systems while providing day-to-day oversight of the operator team. You will play a critical role in monitoring and managing building systems to maintain optimal operating conditions (temperature, humidity, static pressure, schedules, amps, etc.) while leading a team that provides 24/7/365 coverage. This role offers the opportunity to work with advanced building technology while developing your leadership and team management skills in a dynamic, mission-critical environment.

Requirements

• High School Diploma or equivalent
• Minimum 3 years of relevant experience in building automation systems or related field
• General understanding of building automation systems with an emphasis on WebCTRL
• Knowledge of commercial HVAC equipment and how it is controlled and alarmed in an industrial/commercial environment
• Proficiency in Microsoft Word, Excel, and other Microsoft Office Suite programs
• Strong written and verbal communication skills to effectively communicate with all customers, team members, and stakeholders
• Ability to function effectively in a dynamic work environment
• Ability to learn new concepts and ideas quickly
• Demonstrated ability to multi-task and work both in a team and independently
• Leadership skills and experience managing or coordinating team activities.

Nice To Haves

• Trade School education with an emphasis on HVAC systems
• Specialized training or certification in BAS (Building Automation Systems) or HVAC Systems
• Previous experience working in CMMS (Computerized Maintenance Management Systems)
• Experience leading or supervising technical teams in a 24/7 operational environment
• Familiarity with multiple BMS platforms beyond WebCTRL

Responsibilities

• Monitor alarm screens across various BMS (Building Management System) platforms to ensure systems operate within specified parameters
• Manage and dispatch alarms on various BMS systems, prioritizing critical issues and coordinating responses
• Lead and manage a team of building automation system operators, ensuring continuous 24/7/365 coverage
• Create work schedules and approve timecards for the Building Automation System operator team
• Review pass-down communications and emails from previous shifts to maintain situational awareness
• Review Corrigo for any open Priority Work Orders and ensure timely resolution
• Review all alarm screens from the previous 24 hours to identify trends and recurring issues
• Notify end users during off-hours regarding equipment in alarm status
• Escalate site BMS alarms to customers, Sr. Operations Manager, Sr. Facilities Manager, and Facilities Manager as appropriate
• Direct responses to major incidents impacting site operations and prioritize responses to critical alarms during site outages
• Coordinate and administer client-specific work permitting processes
• Ensure all required training is completed on time for team members
• Prepare and review emails regarding shift issues and alarm notifications
• Complete other duties as assigned.

Benefits

• JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
• Some of these benefits may include:
• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED