Brokerage Director - UCP Connections

UCP Oregon • Portland, OR

17d

About The Position

Are you seeking a leadership role where your work directly supports people with disabilities to live the life they choose—whether that’s living independently, working in a meaningful job, or pursuing their interests and passions?
UCP Oregon is currently seeking a Brokerage Director to lead one of its two Support Services Brokerages. This role offers the opportunity to guide a dedicated team while strengthening systems, partnerships, and internal culture in a dynamic and evolving service environment.
The Brokerage Director approaches this work through the principles of self-determination and person-centered practice, empowering people with disabilities to make choices about their own lives. The Director will help create opportunities for customers, families, and team members to share their strengths, talents, and perspectives.
At UCP Connections, we value IDEAS: Inclusion, Diversity, Equity, Accessibility, and Support. We are committed to building a culture where customers and employees alike feel respected, heard, and supported.
The Director will also play an important role in strengthening internal systems and team culture as the brokerage continues to evolve. This includes guiding thoughtful organizational improvements, supporting clear communication and shared accountability, and helping staff feel empowered and supported in their work. The ideal candidate is comfortable navigating complexity, building alignment across stakeholders, and leading change in ways that are collaborative and sustainable.
The Brokerage Director leads strategic planning, service equity planning, community-building, contracts, and engagement with State, Medicaid, and local partners. This work includes identifying opportunities to strengthen systems, improve internal processes, and ensure the brokerage continues to grow in ways that support both customers and staff.
The Director serves as the primary liaison between the Brokerage and the Policy Oversight Group, ensuring that customers and stakeholders guide critical decisions.
The Director also participates in Oregon Community Brokerages, a statewide coalition advocating for the sustainability and effectiveness of brokerage-delivered case management.
This role is responsible for the effective operation of an In-Home Support Services Brokerage, including:
Case management services
Daily operations
Community partnerships
Financial oversight
Team leadership
Organizational systems and structure
The Director works collaboratively with customers, community partners, and employees to ensure high-quality, person-centered services.

Requirements

• Bachelor’s degree and 4+ years of experience in developmental disabilities, social services, education, mental health, or a related field; OR high school diploma/GED and 6+ years of relevant experience.
• 2+ years supervising employees.
• Demonstrated ability to carry out an organization’s mission through leadership, planning, and compliance with policies, strategic goals, and governmental regulations.
• Demonstrated mediation and conflict resolution skills.
• Demonstrated ability to evaluate services and implement strategies that ensure program quality.
• Experience developing program budgets and monitoring expenses.
• Demonstrated commitment to customer self-determination and person-centered supports.
• Exceptional written and verbal communication skills and the ability to communicate effectively with diverse groups.
• Demonstrated ability to lead teams through organizational change, strengthen systems and processes, and support a collaborative workplace culture.
• Ability to drive for work: valid driver’s license, reliable personal vehicle, auto insurance, and clean driving record.
• Must pass reference and criminal history background checks.

Nice To Haves

• Experience in operational leadership within an Oregon DD Support Services Brokerage.
• Experience leading organizational development, systems improvement, or culture-building initiatives in human services.
• Fluency in a second language, including ASL.

Responsibilities

• Acts as a consultation resource for employees, customers, families, and community partners by sharing knowledge, supporting problem-solving, and evaluating emerging needs.
• Advocates for the expressed interests of customers, families, community partners, and team members.
• Participates in an on-call leadership rotation for urgent after hours issues.
• Leads or participates in agency, community, state, and local workgroups and serves as a liaison to community partners.
• Works collaboratively with the leadership team and oversees the efforts of direct reports to ensure effective management of the brokerage.
• Works with supervisors and staff to strengthen systems that support sustainable workloads, clear expectations, and strong team collaboration.
• Participates on UCP Oregon’s senior management team.
• Leads strategic planning to develop goals and objectives for the brokerage and operationalizes the agency mission through brokerage programs and services.
• Guides organizational and systems improvements that support sustainable workloads, effective processes, and strong collaboration across the team.
• Facilitates cooperative working relationships between staff, vendors, service providers, customers, families, and community partners.
• Cultivates a culture of trust, transparency, and learning where team members feel valued, supported, and able to do their best work.
• Demonstrates a leadership style that promotes psychological safety, open communication, and thoughtful consideration of diverse perspectives.
• Oversees hiring, training, and supervision of brokerage employees in partnership with supervisors.
• Provides consultation on training initiatives and develops internal training opportunities.
• Supervises lead staff including scheduling, payroll oversight, coaching, professional development, and consultation on employee and customer needs.
• Works to resolve concerns or conflicts between team members.
• Addresses performance concerns in accordance with agency policies.
• Oversees quality assurance planning to ensure compliance with State and Federal regulations and brokerage policies related to service delivery, documentation, and processes.
• Oversees development and revision of policies and procedures in compliance with Oregon Administrative Rules (OARs), employment law, and UCP policies.
• Develops and oversees systems to monitor the quality and quantity of work performed by Personal Agents in order to meet contractual, licensing, service equity, and quality standards.
• Oversees and coordinates field reviews and audits as required.
• Ensures systems are in place to gather feedback from the people we support in order to measure and improve service quality.
• Oversees brokerage budget development and fiscal monitoring.
• Monitors billing and financial reporting for case management services.
• Ensures administrative and operational responsibilities are completed effectively and in a timely manner.
• Facilitates contracts with subcontractors and ensures quality service delivery.
• Oversees compliance with contractual, federal, state, and county regulations including reporting requirements.
• Provides technical assistance and training to community partners to strengthen services for people with disabilities.
• Supports the development and expansion of community resources.
• Guides the brokerage through periods of change by providing clear communication, thoughtful implementation of new systems or initiatives, and opportunities for staff engagement and feedback.
• Ensures key initiatives, policy changes, and resources are communicated to employees, leadership, customers, and community partners.
• Participates in outreach and marketing efforts to bring new customers into services.
• Responds to and works to resolve concerns raised by customers, families, service providers, or community partners.
• Provides consultation on complex cases and responds to critical or unusual incidents.
• Serves as an initial contact for new or potential customers and supports the enrollment process.
• Solicits feedback from customers and facilitates engagement opportunities to ensure key decisions are informed by those receiving services.
• Supports the work of the Connections Advisory Board.

Benefits

• $95,866 – $119,833 annual salary (DOE), exempt from overtime.
• Comprehensive medical, vision, prescription, and alternative care coverage (including massage therapy and naturopathy) for employee, spouse/domestic partner, and children.
• 4 weeks of paid time off, rising to 5 weeks after 5 years of service at UCP.
• 11 paid holidays off per year.
• 401k retirement plan with up to 4% employer match.
• Mileage and expense reimbursement.
• Paid eight-week sabbatical after ten years of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 11-50 employees