Director, Brokerage Operations

CJ Logistics • Des Plaines, IL

9d • Hybrid

About The Position

CJ Logistics is seeking a Director, Brokerage Operations to lead, scale, and optimize our freight brokerage operations team. This role is a critical pillar within our organization, focusing on operational excellence, carrier procurement strategy, and full P&L accountability. You will ensure seamless execution and high-service delivery in an environment that integrates Managed Transportation and Asset Fleet solutions.
Why You’ll Love This Role:
Culture: You’ll work with a team that values collaboration, innovation, and continuous improvement.
Impact: Every day presents new opportunities to grow, lead, and make an impact by building a culture that makes us an employer of choice.
Salary: Your base pay is one part of your total compensation package. We anticipate this role to pay a minimum base salary of $123,800 per year , but actual base pay will depend on the successful candidate’s skills, qualifications, and experience.
Schedule: Ability to work a flexible schedule to support deadlines or cross-functional collaboration; typically your schedule will be 8:00 AM to 5:00 PM.

Requirements

• 10+ years in the Supply Chain Logistics and Transportation industry.
• Bachelor’s degree or equivalent professional experience.
• Proven ability to develop and lead teams, specifically managing Managers in Carrier Sales, Brokerage Operations, and Account Management.
• Demonstrated ability to form positive partnerships with all levels within and outside the organization.
• Advanced-level written and verbal communication skills with an executive-level mindset.
• Strong organizational follow-through and the ability to break through internal and external obstacles to grow the network.

Responsibilities

• Provide executive leadership for our brokerage operations, managing performance through objective financial and operational measures.
• Lead and develop a results-oriented operations team, setting clear goals and evaluating progress through defined KPIs.
• Own all key metrics associated with the brokerage P&L, including direct profit, gross profit, and operating income %.
• Develop and execute strategic plans to expand carrier brokerage offerings and improve operational quality.
• Drive strategies that result in incremental gains in efficiency and cost savings.
• Build strategic partnerships with internal departments (Managed Transportation, Asset Fleet) and manage high-level client and carrier relationships.
• Investigate and analyze transportation-related claims, including damages and delays, to mitigate risk.
• Support the carrier sales team in identifying capacity trends and market shifts to ensure reliable service for shippers.

Benefits

• Executive Visibility: This is a Salary, Exempt role reporting directly to the SVP of Transportation.
• Hybrid Flexibility: Work from our Des Plaines office with a hybrid schedule (4 days per week on-site).
• Comprehensive Benefits: Join an Equal Opportunity Employer that relies on diverse skills and perspectives to drive innovation.
• Professional Environment: Operates in a modern, climate-controlled professional office environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 501-1,000 employees