Operations Support Representative - Brokerage

Fusion Transport•Westchester, IL

About The Position

As an Operations Support Representative, you will maintain operational efficiencies for a book of business through functions that include, but are not limited to, load building, scheduling, issue escalation, and capacity securement. Work with Carrier Managers to secure best viable options; calling carriers to get additional options when necessary. Act as a key link between the targeted accounts and our sales organization, leveraging multiple outreach mediums (call, email, social) to provide the best service possible. Aid in achieving and exceeding account-level goals by providing support which encourages account growth and success.

Requirements

Can persuade, motivate, influence and negotiate with others
Thrive under deadlines, drive results, multi-task and work with a sense of urgency
Remain positive and flexible in an ever-changing environment with shifting priorities
Are detail oriented with strong prioritization and multi-tasking skills
In-depth knowledge of the transportation industry, including both the carrier and brokerage departments.
Ability to leverage outbound lead campaigns effectively to qualify potential sales prospects.
Empathetic to customer needs with the ability to translate those needs into solutions that deliver value.
2+ years of Industry experience (but not required)

Responsibilities

Communicate with the sales team and customers to build and maintain ongoing relationships
Manage daily shipment activities, resolving issues to ensure pickup and delivery is on time
Provide and negotiate competitive pricing and rates
Input, update, and manage shipment information
Collaborate with the support team to guarantee each shipment is serviced properly
Assist with billing and accounting responsibilities as needed
Act as the front-line resource to provide customer service on the assigned account(s)
Support the Broker(s) and Account Manager(s) by managing operational tasks.
Responsible Owner of all account operations including, but not limited to, load acceptance, appointment setting, coverage coordination, etc.
Manage and stay organized through a large volume of daily email and phone requests from brokers and customers.