Brokerage Client Assistant – RCAST

Wells Fargo•Minneapolis, MN

1d•$25 - $37

About The Position

About this role: Wells Fargo is seeking a Brokerage Client Assistant – RCAST as part of the Remote Client Associate Support Team (RCAST) in Wealth and Investment Management as part of Wells Fargo Advisors. Learn more about the career areas and business divisions at wellsfargojobs.com. In this role, you will: Support Financial Advisory teams and their clients by providing account information or quotes, entering Financial Advisory approved security tickets and various administrative tasks Identify ways to improve Remote Client Associate Support Team (RCAST) Brokerage Client Support processes and offer RCAST Brokerage Client Support work group ideas Perform moderately complex administrative and operational tasks within RCAST Brokerage Client Support functional area Handle telephone calls or respond to inquiries and requests for researching of reports and account related issues Establish and maintain files to meet the firms regulatory requirements Create, produce, and maintain reports, databases, and record keeping for the purpose of growing client relationships Receive direction from supervisor and Financial Advisory functional area and escalate non-routine questions Interact with Financial Advisory functional area on wider range of inquiries or requests, as well as internal and external customers

Requirements

2+ years of Brokerage and Client Services experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Specific compliance policies may apply regarding outside activities and/or personal investing; affected employees will be expected to provide information to the Wells Fargo Personal Account Dealing Team and abide by applicable policy requirements if hired.
This position is subject to FINRA background screening requirements. Candidates must successfully complete and pass a background check prior to hire.
In accordance with FINRA rules, individuals who are subject to statutory disqualification are not eligible to be associated with a FINRA-registered broker-dealer.
Successful candidates must also meet and comply with ongoing regulatory obligations, which include periodic screening and mandatory reporting of certain incidents.
This position is not eligible for Visa sponsorship.

Nice To Haves

Brokerage client support experience or financial services industry experience
Administrative support experience in financial services
Experience interacting directly with customers
Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills
Client service focus with the ability to listen to customer needs and recommend solutions
Ability to prioritize work, meet deadlines, achieve goals, and work in a dynamic and complex environment

Responsibilities

Support Financial Advisory teams and their clients by providing account information or quotes, entering Financial Advisory approved security tickets and various administrative tasks
Identify ways to improve Remote Client Associate Support Team (RCAST) Brokerage Client Support processes and offer RCAST Brokerage Client Support work group ideas
Perform moderately complex administrative and operational tasks within RCAST Brokerage Client Support functional area
Handle telephone calls or respond to inquiries and requests for researching of reports and account related issues
Establish and maintain files to meet the firms regulatory requirements
Create, produce, and maintain reports, databases, and record keeping for the purpose of growing client relationships
Receive direction from supervisor and Financial Advisory functional area and escalate non-routine questions
Interact with Financial Advisory functional area on wider range of inquiries or requests, as well as internal and external customers