Brokerage Client Service Representative

COUNTRY Financial • Bloomington, IL

5d • Hybrid

About The Position

Experience more with a career at COUNTRY Financial! We’re excited you’re interested in a career at COUNTRY as we strive toward our vision - to enrich lives in the communities we serve. Our footprint spans coast to coast. But more important than where we operate, is the people who do the work. Apply today to help our organization grow and make a difference for our clients. About the role As a Brokerage Client Service Representative, you will serve as the first point of contact for our field partners. Our team supports agency partners by addressing inquiries, offering useful information, and resolving issues efficiently. COUNTRY is looking for driven, client‑focused individuals to join our Brokerage team. How does this role make an impact? - Locates and assesses suitable insurance carriers after understanding the overall goals in conjunction with the degree of risk involved and availability of insurance outlets. - Answers technical questions and resolves issues involving a degree of complexity and research. - Interprets and communicates brokerage options, assisting in matching needs with the appropriate carrier solutions throughout our company footprint.

Requirements

• This is an entry level support role, which does not require previous experience.
• Prior experience in customer service and strong phone etiquette skills is preferred.
• Ability to adapt quickly to changing agent needs and priorities.
• Exceptional communication skills, including empathy, patience, and quick thinking.

Nice To Haves

• Prior experience in customer service
• strong phone etiquette skills

Responsibilities

• Locates and assesses suitable insurance carriers after understanding the overall goals in conjunction with the degree of risk involved and availability of insurance outlets.
• Answers technical questions and resolves issues involving a degree of complexity and research.
• Interprets and communicates brokerage options, assisting in matching needs with the appropriate carrier solutions throughout our company footprint.

Benefits

• insurance benefits (medical, dental, vision, disability, and life)
• 401(k) with company match
• Paid time off, parental leave, paid company holidays and paid time off to volunteer in your community
• Tuition assistance and industry education certificates and designations
• Employee resource groups to connect with your peers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed