Brokerage Client Service Representative

COUNTRY Financial•Bloomington, IL

About The Position

Experience more with a career at COUNTRY Financial! We’re excited you’re interested in a career at COUNTRY as we strive toward our vision - to enrich lives in the communities we serve. Our footprint spans coast to coast. But more important than where we operate, is the people who do the work. Apply today to help our organization grow and make a difference for our clients. About the role As a Brokerage Client Service Representative, you will serve as the first point of contact for our field partners. Our team supports agency partners by addressing inquiries, offering useful information, and resolving issues efficiently. COUNTRY is looking for driven, client‑focused individuals to join our Brokerage team. How does this role make an impact? - Locates and assesses suitable insurance carriers after understanding the overall goals in conjunction with the degree of risk involved and availability of insurance outlets. - Answers technical questions and resolves issues involving a degree of complexity and research. - Interprets and communicates brokerage options, assisting in matching needs with the appropriate carrier solutions throughout our company footprint. Do you have what we're looking for? This is an entry level support role, which does not require previous experience. Prior experience in customer service and strong phone etiquette skills is preferred. Ability to adapt quickly to changing agent needs and priorities. Exceptional communication skills, including empathy, patience, and quick thinking. Base Pay Range: $38,400-$52,800 The base pay range represents the typical range of potential salary offers for candidates hired. Factors used to determine your actual salary include your specific skills, qualifications and experience. Incentive Pay: In addition to base salary, this position is eligible for a Short-Term Incentive plan. Why work with us? Our employees and representatives serve nearly one million households with our diverse range of personal and business insurance products as well as retirement and investment services. We build relationships and work together to create a stronger, more secure future for our clients and our communities. We’re a big company, yet small enough you can make an impact and won’t get lost in the shuffle. You’ll have the opportunity to learn and grow throughout your career, either within this role or by exploring other areas of our business. You’ll be able to take advantage of our benefits package, which includes insurance benefits (medical, dental, vision, disability, and life), 401(k) with company match. COUNTRY Financial is committed to providing equal opportunity in all areas of employment, and in providing employees with a work environment free of discrimination and harassment. Employment decisions are made without regard to race, color, religion, age, gender, sexual orientation, veteran status, national origin, disability, or any other status protected by applicable laws or regulations. Come join our team at COUNTRY today!

Requirements

This is an entry level support role, which does not require previous experience.
Ability to adapt quickly to changing agent needs and priorities.
Exceptional communication skills, including empathy, patience, and quick thinking.

Nice To Haves

Prior experience in customer service and strong phone etiquette skills is preferred.

Responsibilities

Locates and assesses suitable insurance carriers after understanding the overall goals in conjunction with the degree of risk involved and availability of insurance outlets.
Answers technical questions and resolves issues involving a degree of complexity and research.
Interprets and communicates brokerage options, assisting in matching needs with the appropriate carrier solutions throughout our company footprint.