Brokerage Assistant

CRC Group•Chicago, IL

About The Position

The Brokerage Assistant serves as a partner to the Broker, providing superior support regarding all policies and key accounts. This role is responsible for delivering high-quality service to agents and companies. Key duties include promptly responding to requests from the brokerage team, underwriters, or retailers concerning account servicing issues, and regularly interacting with clients and underwriters to recommend additional coverages and resolve queries. The assistant will accurately explain coverages and liabilities, assist with quotations for new business, renewals, and endorsements, and manage all company correspondence. Building professional rapport with clients and underwriters is essential for enhancing business relationships. The position also involves managing account documentation, initiating and coordinating renewal activities, and processing cancellation and non-renewal notices according to statutory requirements. Analyzing policies, endorsements, audits, and other forms for accuracy, facilitating information flow, maintaining a suspense system, and processing binders, invoices, and tax filings are also critical. The Brokerage Assistant monitors accounting functions to prevent problems, provides supervision to Technical Assistants, and assists Associate Brokers and Brokers as needed. Continuous learning about the insurance industry and sales ideas through workshops, seminars, and literature is expected. CRC Group is a leader in specialty wholesale insurance, fostering innovation, collaboration, and excellence, and offers growth opportunities through learning and leadership development programs.

Requirements

One year of wholesale insurance experience
State specific Insurance License
Technical Assistant experience or three years of general insurance experience
Must be able to understand and analyze necessary components of insurance policies
Ability to make independent decisions following CRC guidelines with minimal or no supervision
Good organizational, time management, and detail skills
Extensive knowledge of insurance and CRC processes
Ability to maintain a high level of tact and professionalism
Good leadership skills to influence other assistants in a positive manner
Possess strong interpersonal skills
Strong verbal and written communication skills
Strong computer and office skills
Ability to work extended hours when necessary

Nice To Haves

College degree with a concentration in business or equivalent work experience

Responsibilities

Respond promptly to all requests from brokerage team, underwriters or retailers regarding account servicing issues.
Interact regularly with clients and underwriters regarding policies, recommending additional coverages as needed or requested and respond to queries and concerns ensuring prompt resolution.
Accurately explain coverages and liabilities to agents and/or clients.
Provide and/or assist with quotations for new business, renewals and endorsements through managing all company correspondence in a timely manner.
Develop a professional rapport with clients and underwriters to enhance new and ongoing business relationships.
Manage all account documentation.
Initiate and coordinate renewal activity on assigned accounts.
Initiate cancellation and non-renewal notices according to statutory and contractual requirements.
Analyze policies, endorsements, audits, reporting forms and cancellations and initiate necessary corrections to ensure accuracy of dates, coverage, signature, commission, premium, attachments, etc.
Facilitate the flow of information from agents and underwriters.
Maintain suspense system and follow-up for receipt of policies, endorsements, inspections reports, correspondence, claims, etc. from outside sources.
Process binders, invoices, and tax filings forwarding the binder and invoice to the agent.
Monitor accounting (payment, collections, taxes, etc.) anticipating and preventing problems when possible.
Provide supervision to Technical Assistants.
Assist Associate Brokers and Brokers with duties as needed.
Maintain current knowledge of the insurance industry and sales ideas through regular attendance of workshops, seminars, literature reviews and/or formal continuing education.