Broker Relationship Manager

Vivid Seats•Chicago, IL

9d•$50,000 - $75,000•Hybrid

About The Position

The Broker Relationship Manager is a strategic, relationship-focused role responsible for managing and growing partnerships with high-volume sellers. This position serves as a primary liaison between external partners and internal teams, ensuring strong performance, compliance with marketplace standards, and a high-quality customer experience. This role works closely with Operations, Risk, Product, and Support teams to drive seller success, resolve complex issues, and support platform initiatives. The Broker Relationship Manager combines data-driven insights with strong relationship management to help partners optimize their businesses while advancing Vivid Seats’ marketplace objectives.

Requirements

A persistent, relationship-focused, and professional approach to managing complex partnerships
Proven ability to build trust, influence outcomes, and navigate challenging conversations
Excellent written and verbal communication skills, with strong attention to detail and follow-through
Strong analytical, problem-solving, and issue-resolution capabilities
Demonstrated negotiation skills and sound business judgment
Ability to balance advocacy for partners with accountability to marketplace standards
Highly organized, with the ability to manage multiple priorities in a fast-paced environment

Responsibilities

Strengthening long-term partnerships with high-volume sellers
Supporting a reliable, high-quality supply of inventory that enables competitive pricing and broad selection for customers
Driving operational consistency and accountability that improves fulfillment, delivery, and overall marketplace performance
Helping reduce friction, errors, and escalations through proactive account management
Contributing to a trusted, efficient marketplace that benefits sellers, buyers, and internal teams