Breakdown Coordinator / Technician

Miller Transportation Group • Mount Holly, NJ

6d • $60,000 - $70,000

About The Position

Miller Transportation Group is a mid-size, rapidly growing leader in the transportation industry that has been family-owned since 1912. The company's several business units operate as follows: Miller Truck Leasing – the largest privately-held truck leasing company on the East Coast. Provides full-service leasing, finance leasing, truck rental, and truck maintenance programs. Miller Dealerships - Provides car and light truck solutions across the Ford, Lincoln, and Subaru brands. Miller Dedicated Services - Supports customers in outsourcing their transportation needs by providing vehicles, drivers, fuel, insurance, and overall industry expertise. Miller Brokerage Services - Provides on-demand capacity solutions through our network of reliable carriers. Miller Transportation Group is hiring a Breakdown Coordinator/Technician for our Miller Truck Leasing division in Mount Holly, NJ . Ideal candidates will have previous mechanical experience as a Diesel Mechanic Technician or Auto Mechanic with strong customer service skills and the ability and willingness to help drivers who have broken down on the road. Need is immediate!

Requirements

• 2+ years of hands-on truck experience or 3 years of contact center professional experience supporting breakdowns
• Ability to resolve customer service issues by providing excellent customer service assuring the customers are satisfied
• Ability to multi-task on the phone and on a computer at same time

Nice To Haves

• Technical School Degree or Associates Degree preferred

Responsibilities

• Receive in-bound phone calls from Miller Truck Leasing customers and diagnose their mechanical issue
• Enter data into Miller’s Truck Leasing database
• Make outbound phone calls to dispatch appropriate service to customer
• Act as a liaison between the serving location and the customer
• Manage multiple breakdown situations on a daily basis
• Perform various duties as assigned to support efficient operations

Benefits

• Competitive compensation: $60,000 - 70,000 annually
• Comprehensive benefits including medical, dental, and vision insurance
• Company-paid life insurance
• 401(k) + match
• Employee discounts and an employee assistance program
• If you are looking for a great safe work environment look no further. Miller Transportation Group consists of Truck Leasing and Rental operations Automotive Dealerships and Dedicated Services.
• Miller is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race religion color national origin sex sexual orientation gender identity age status as a protected veteran status as a qualified individual with disability or any protected class.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree