Supervisor, Transportation Breakdown (Cox Fleet Client Solutions Delivery)

Cox Communications • Cherryville, NC

10h • Remote

About The Position

🚨 Ring Ring! Your Next Leadership Role Is Calling: Supervisor of Roadside Rockstars Wanted! 🚨 Are you ready to lead a team that keeps things rolling—literally? As the Supervisor, Transportation Breakdown, you’ll be the driving force behind our Roadside team’s success. You will be responsible for ensuring operational performance, supporting employee development, motivating breakdown specialists, and maintaining high service standards across the call center.

💼 What You’ll Be Rockin':
🎯 Coach & Cheerleader : Guide your team to greatness in dispatch timeliness, phone metrics, and operational efficiency.
📚 Trainer Extraordinaire : Help team members grow with personalized development and motivation.
📋 Policy Pro : Keep things compliant and clear with company procedures.
📞 Customer Whisperer : Step in when needed to ensure top-notch event handling.
🛠️ Flex Master : Adjust schedules and juggle priorities like a scheduling ninja.
🎁 Perks & Highlights: Be the go-to leader in a fast-paced, high-impact environment. Collaborate with a team that values hustle, heart, and humor. Make a real difference in how we support customers on the road.

Requirements

• High School Diploma/GED and 5 years’ experience in a related field (Transportation, Call Center).
• The right candidate could also have a different combination, such as a bachelor’s degree in a related discipline and 3 years’ experience in a related field; a master's degree and 1 year of experience; or a Ph.D. and up to 1 year of experience
• Requires strong knowledge of MS Office
• Excellent communication skills to work effectively with teams throughout organization
• To be employed in this role, you’ll need to clear a pre-employment drug test.
• Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Nice To Haves

• Degree in related discipline strongly desired

Responsibilities

• Guide your team to greatness in dispatch timeliness, phone metrics, and operational efficiency.
• Help team members grow with personalized development and motivation.
• Keep things compliant and clear with company procedures.
• Step in when needed to ensure top-notch event handling.
• Adjust schedules and juggle priorities like a scheduling ninja.

Benefits

• The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members.
• Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED