BREAK FIX TECHNICIAN

GLOBAL ASSET • Grapevine, TX

1d • $22 - $24 • Onsite

About The Position

The Break Fix Technician is a critical role within our company, tasked with troubleshooting and repairing computer systems and peripheral equipment. The successful candidate will demonstrate strong technical skills, the ability to work independently, and meticulous attention to detail. They will also provide exceptional customer service while maintain accurate records of their activities.

Requirements

• Education: High school diploma or equivalent; technical certifications or relevant coursework is a plus.
• Customer Service: Engage with customers in a friendly, professional manner, providing knowledgeable support about products and services.
• Communication: Exhibit excellent verbal and written communication skills, effectively interacting with both internal team and external clients.
• Independent Work: Demonstrate the ability to work independently, manage assignments efficiently, and complete tasks within the scope of given instructions and standard practices.
• Technical Expertise: Proven experience in repairing laptops and desktops, including proficiency with Apple laptops and iPads.
• Diagnostic Ability: Skilled in analyzing, testing, troubleshooting, and repairing a wide range of PC hardware and software issues.
• Organizational Skills: Strong attention to detail, excellent organizational abilities, and adept at multitasking.
• Operating Systems: Familiarity and experience with Windows 10, chrome OS, and Apple OS.
• Attendance: Ability to maintain regular and punctual attendance.
• Transportation: Must have reliable transportation with a valid driver’s license and insurance card.
• Physical Strength: Capability to lift and carry up to 50 lbs.
• Communication: Must be able to communicate clearly through email, ticket systems, and in person.

Responsibilities

• Troubleshoot and Repair: Diagnose and repair computer systems hardware and/or software, including desktops, laptops, and peripheral devices.
• Service Requests: Respond promptly to service requests, ensuring all work meets established metrics and service level agreements (SLAs).
• Ticket Management: Maintain detailed service tickets, including notes on diagnostics performed, repairs made, and any components used.
• Logistics Support: Pick up and deliver client systems as required, ensuring secure and timely handling of all equipment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees