Branch Vice President

VyStar Credit Union•Suwanee, GA

1d•Onsite

About The Position

The Branch Vice President at VyStar is responsible for coaching, developing, and leading all branch employees to achieve individual, branch, and organizational growth goals, while consistently delivering exceptional member service and maintaining operational excellence. This pivotal role involves creating, implementing, and maintaining branch strategies aligned with VyStar’s objectives in a dynamic environment. The Branch Vice President develops and executes tactical plans and establishes branch objectives, which are documented in the annual business plan. They are expected to be highly engaged within the VyStar Leadership Team, promoting and supporting credit union and management decisions. Building strong member and partner relationships and participating in community volunteer and leadership opportunities are also key aspects of the role. The Branch Vice President is directly accountable for the overall results and success of their branch team. VyStar offers competitive pay, an excellent benefit package including a 401(k) Plan, extensive paid technical and on-the-job training, and tuition reimbursement for all full and part-time employees. VyStar Credit Union, founded in 1952 as Jax Navy Federal Credit Union, has grown to serve over 925,000 members across 49 counties in Florida and 29 counties in Georgia, with $13.5 billion in assets, guided by its purpose to 'Do Good'.

Requirements

High School Diploma/GED is required.
4 + years in a customer service, sales, community service, military service, or leadership role is required.
3 + years’ experience in lead role within financial institution is required.
A congenial attitude, excellent written and verbal communication skills, problem solving skills and the ability to relate well with others are required.
Must possess strong teaching and mentoring skills and a commitment to quality service.
Must be able to work in a fast paced, changing environment and have a strong desire to assist members in meeting their financial needs.

Nice To Haves

Associate's/Bachelor’s degree preferred.

Responsibilities

Ensure day-to-day branch operations, choreography, and implementation result in unbelievable service experiences for members and achieve or exceed organizational strategic goals and profitability requirements.
Train, encourage, enable, and coach employees to embrace VyStar’s Standards of Excellence, Behaviors of Excellence, Being Unbelievable, and the Great 8 Member Service Commitments to successfully establish, maintain, and grow strong member relationships.
Model all VyStar Excellence behaviors while performing job duties.
Develop staff for succession planning within the branch network and other lines of business.
Work closely with Human Resources and Training to ensure the recruiting and training curriculum are appropriate, timely, and a positive experience for VyStar employees.
Partner with internal departments that are dependent upon referrals for success.
Establish and validate performance objectives for the branches consistent with VyStar Excellence and branch scorecards.
Reinforce appropriate employee activities and behaviors to achieve personal, branch, and organizational objectives creating consistent expectations and course-correcting when necessary.
Support the ABM in providing ongoing coaching for direct reports including side-by-side evaluations, Member Assist Call assessments, monthly performance reviews, and career progression discussions.
Provide ongoing coaching for ABM including coach-the-coach evaluations, monthly performance reviews, and career progression discussions.
Conduct daily team huddles and weekly sales meetings which include training on products and services and skill practice to increase knowledge and comfort level with making recommendations to members.
Prepare or assist with the preparation and administering of performance appraisals for all levels of Branch Management and indirect reports.
Support and participate in all Credit Union initiatives and campaigns.
Analyze data to determine and implement staffing changes and modifications as needed.
Ensure compliance with regulations, policies, and procedures and perform audits.
Adhere to solid risk management guidelines in a highly regulated environment.
At applicable locations, collaborate with Branch Operations Analysts to ensure compliance.
Exhibit a high degree of integrity, trustworthiness, and professionalism at all times.
Work from home during branch closures, such as during disaster recovery events.
Actively lead by example through community service supporting the VyStar brand.
Create and maintain an inclusive and professional environment where all team members are respected, and diversity is valued.
As applicable, support a high school branch and Collegiate employees, including mentoring, training, and development of the student interns, and ensuring sound branch operations and compliance with rules and regulations.
Resolve member concerns independently and escalate more complex concerns as appropriate.
Provide counseling to members and employees on all financial matters and make appropriate recommendations.
Performs other duties as assigned.
Proactively help identify, assess, manage, and report risks within their domain of work.
Maintain vigilance in safeguarding our operations while ensuring compliance with regulatory mandates.