Branch Support Specialist

DORT FINANCIAL CU•Commerce Charter Township, MI

About The Position

This position will require travel to some or all of our existing branches until the official opening of the Commerce Branch in 2026. Our existing branches are located in Flint, Grand Blanc, Fenton, Davison, Lapeer, Swartz Creek, Clio, Orion Township, Clarkston, and Owosso. ABOUT DORT FINANCIAL CREDIT UNION At Dort Financial Credit Union, we’re committed to enriching the lives of our members, employees, and the communities we serve. We’re passionate about leading our industry through exceptional service, an empowered and diverse team, and meaningful community involvement. Our culture is rooted in our core values: Empowerment, Accountability, Transparency, Collaboration, and Volunteerism. We offer a welcoming, growth-focused environment with opportunities for advancement and ongoing professional development. ---------------------------------------- WHY YOU'LL LOVE WORKING WITH US We offer a comprehensive benefits package starting on your first day, including: Medical, dental, and vision insurance Life/AD&D and disability coverage Supplemental life insurance (employee/spouse/dependent) HSA and FSA options Tuition reimbursement (full-time) LegalShield, pet benefits, Employee Assistance Program, and Telemedicine 401(k) with employer match and safe harbor Referral bonus program Paid time off and paid holidays ---------------------------------------- WHAT YOU’LL DO As a full-time Member Experience Specialist, you will be an important point of contact for our members, providing a full range of Credit Union services. This position is ideal for someone who enjoys helping people and brings a positive, outgoing approach to each interaction. Your responsibilities will include: Managing lobby traffic and greeting members Answering questions about Credit Union products and services Assisting new and existing members with account services, loans, and teller transactions Resolving member concerns and reconciling accounts Educating members on managing their finances effectively Identifying opportunities to refer products and services that support member financial well-being Building strong, supportive member relationships Because this role temporarily requires travel to multiple branch locations, flexibility, independence, and strong communication skills are essential. ---------------------------------------- WHAT YOU NEED High School Diploma or GED (required) At least one year of credit union, banking or administrative customer service experience Strong verbal and written communication skills Working knowledge of Microsoft Office or similar software Must be bondable ---------------------------------------- READY TO JOIN A MISSION-DRIVEN TEAM? If you’re excited about helping others, growing your skills, and being part of a mission-driven organization, we’d love to hear from you. Apply today! Sponsorship for work authorization is not available for this position. Candidates are responsible for ensuring they have the legal authorization to work in the location where they apply.

Requirements

High School Diploma or GED (required)
At least one year of credit union, banking or administrative customer service experience
Strong verbal and written communication skills
Working knowledge of Microsoft Office or similar software
Must be bondable

Responsibilities

Managing lobby traffic and greeting members
Answering questions about Credit Union products and services
Assisting new and existing members with account services, loans, and teller transactions
Resolving member concerns and reconciling accounts
Educating members on managing their finances effectively
Identifying opportunities to refer products and services that support member financial well-being
Building strong, supportive member relationships